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Hybrid HVAC Engineer (2years Contract) chez Samsung Electronics

Samsung Electronics · Singapore, Singapour · Hybrid

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Position Summary

As an AC Tech Support Expert, he/she will be responsible for providing technical product knowledge and support for air conditioning products and control systems for the Singapore market. He/she will assist the Technical Support Engineer to provide in-depth analysis of product and installation failure, and solutions to ease such situation, instantly and systemically. In this role, he/she will have to work closely with our Customer Service team in Singapore, and the regional technical teams located in Singapore and South Korea.

Role and Responsibilities

  • Technical support to solve (structural) issues for air conditioning products or control systems.
  • Provide technical training to our internal teams and/or external installers.
  • Handling incoming enquires (calls / emails) requesting for technical support (service / maintenance)
  • Align the training planning with the sales objectives and new product launching.
  • Develop and implement control solutions, ensuring optimal performance and reliability.
  • Provide technical support and maintenance services for existing systems, addressing issues promptly and efficiently.
  • Work closely with Service Department/Partner to follow-up on service enquiries.
  • Ensure a high level of product quality by continuous monitoring and setting up early warning systems related to quality issues of products, installation, commissioning, or maintenance.
  • Define and execute improvement plans to ensure our high level of product quality.
  • Organise monthly quality follow-up meetings.
  • Support installers and partners on operational activities, including providing guidance on installations or on-site technical support.
  • Collect ‘Voice Of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department.

Skills and Qualifications

  • A minimum of a Diploma in engineering or related discipline; in air conditioning or refrigeration preferred
  • Minimum of 5 years’ experience in a service role within a technical/mechanical building engineering environment with preferably HVAC knowledge
  • Be able to improve established processes based on requests from the field.
  • Good time management skills to ensure timely follow-up of enquiries or issues.
  • Someone who is used to working within complex matrix and international environments.
  • Be able to take responsibility for his/her actions and knows how to enthuse team colleagues.
  • Good communication skills are a necessity towards Head Quarter in South Korea and the local country organizations.
  • As a person, he/she must be empathetic, service-oriented, customer centric, a real problem solver, confident, creative, and a strong representative of the technical team within the internal organization and towards the external contact persons.

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