Hybrid Transportation Lead chez Black Oak Casino Resort

SUMMARY: Responsible for general oversight of Parking Attendants and Shuttle Operators in the absence of the Transportation Supervisor.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Ensures Parking Attendants are effectively controlling motor and foot traffic in the Casino parking areas for Guests and Team Members.
• Schedules and maintains adequate staffing levels.
• Trains new Parking Attendants on Guest services, safety and duties, and provides ongoing training as required.
• Completes Team Member performance Conversations, rewards/recognition, and coaching.
• Addresses complaints and resolves problems for both Parking Attendant Team Members and Guests.
• Evaluates and disciplines Transportation Team Members, either verbally or written, in a professional and fair manner in the absence of the Supervisor.
• Patrols the property on assigned shift, identifying potential safety hazards in parking areas, and reports them to the appropriate individual.
• Operates company vehicles when directed to do so.
• Must provide written statements to Public Safety Supervisor of any incidents in parking areas when Transportation Supervisor is unavailable.
• Maintains a working knowledge of Casino facilities, as well as special events on property, in order to advise
• Guests and Team Members whenever necessary.
• Operates a two-way portable radio; coordinates and dispatches information to all other radio users.
• Facilitates the flow of information by attending scheduled departmental meetings.
• Assists during evacuations.
• Performs other duties as assigned.

Mandatory Requirements:

• Must possess a high school diploma, G.E.D. or equivalent.
• Must know Public Safety Transportation Policies, and the Emergency Action Plan.
• Must possess excellent Guest and Team Member relations.
• Ability to read and comprehend documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Must have ability to write routine reports and correspondence.
• Must possess working knowledge of computer programs and applications, including MS Office, and be able to learn new programs.
• Must possess organizational and planning skills.
• Ability to apply common sense reasoning to a variety of situations and carry out instructions in written, verbal, or diagram form in a professional manner.
• Must be able to keep up with fast-paced atmosphere and work under pressure.
• Must be at least 21 years of age.
• Must possess and maintain a valid California driver's license and a Black Oak Casino drivers permit.
• Must be able to communicate using a portable 2-way radio and/or cell phone.
• Must be able to read electronic display panels on devices such as radios, cellular telephones, etc.
• Must be able to pass a mandatory drug test.
• Must be able to obtain a valid gaming license.
• Must provide evidence of employment eligibility in the U.S.
• Must possess excellent communication and writing skills.
• Must be able to communicate proficiently in English.

Physical Demands:

• Must be able to lift up to 50Ibs and occasionally more with assistance.
• Must be physically able to perform all job requirements.
• Required to work around moving machinery with possible exposure to vibration, dust, gas, steam or chemicals.
• Required to wear protective equipment such as mask, earplugs, gloves, eyewear, weather gear, etc.

Work Environment:

• Must be able to work outside in all weather conditions.
• Must be able to work in a noisy environment.
• Must be able to work all shifts, weekends, holidays, and special events.