Hybrid Enterprise Applications Administrator chez Bank of Utah

Hello! I am Megan Higgins, VP of Banking Technologies at the Bank of Utah. Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks. Nasdaq ranked us Best Bank in Utah for 2025! Here we strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

We are currently looking for an Enterprise Applications Administrator to work Monday - Friday at our Branch located at our Ogden or City Creek branch. The Enterprise Applications Administrator is a highly skilled individual contributor responsible for the configuration, optimization, and governance of key enterprise platforms—including ServiceNow, DocuSign, Jira, and M365. This role ensures application stability, user enablement, effective system integrations, and continuous improvement across the bank’s enterprise systems. The ideal candidate is a hands-on platform expert and system owner, proactively collaborating with internal teams and vendors to deliver seamless user experiences, data accuracy, and scalable solutions.

Experience/Skills necessary to perform duties:

• 5+ years of experience administering a variety of enterprise applications, with 3+ years of M365 administration.

• Proven experience configuring automated workflows, and custom integrations.

• Strong understanding of user access controls, role-based security, and database models.

• Experience in application lifecycle management, release management, and platform upgrades.

• Familiarity with scripting languages such as JavaScript (within ServiceNow), or SQL.

• Excellent communication, documentation, and cross-functional collaboration skills.

• Ability to manage multiple priorities and operate independently in a high-impact role.

Preferred

• Experience with Agile or DevOps methodologies.

• ITIL v4 certification or equivalent ServiceNow certifications.

• Understanding of banking regulations, compliance standards, and audit processes.

Benefits of Working with Us:

Bank of Utah's comprehensive benefits package includes:

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values

Regular Duties and Responsibilities:

Enterprise Application Administration

• Serve as the administrator of enterprise systems such as Jira, HRIS platforms, Microsoft 365, DocuSign, and others as assigned.

• Support and learn from the ServiceNow administrator with platform configurations on secondary projects.

• Monitor application performance, user activity, and system availability to ensure uptime and optimization opportunities.

• Ensure consistent permission management, role-based access, and audit readiness across enterprise systems.

• Partner with business units to define and implement technology solutions that improve workflows and reporting capabilities.

Integration & Automation

• Design and manage integrations between enterprise systems using APIs, middleware, and other custom connections.

• Ensure data consistency and flow across connected applications (e.g., HRIS to Active Directory, ServiceNow to Jira).

• Support automation initiatives to eliminate manual tasks, increase efficiency, and enforce compliance standards.

• Implement SSO and auto-provisioning across applicable systems.

Governance & Documentation

• Maintain comprehensive documentation including configuration settings, process workflows, system diagrams, and support guides.

• Ensure systems adhere to internal security policies, access controls, and regulatory requirements (e.g., SOC 2, GLBA).

• Participate in IT audits, due diligence requests, and vendor management efforts related to enterprise applications.

• Stay current with system roadmaps and release notes; evaluate new functionality and proactively communicate feature adoption opportunities.

• Execute other duties as assigned.