Hybrid Customer Account Manager chez None

Customer Account Manager

Key Responsibilities:

1. Account Management:

• Build and strengthen relationships with key decision-makers and stakeholders within existing accounts, understanding their evolving needs and aligning our solutions to meet those needs.
• Monitor account performance metrics and use data-driven insights to refine strategies and improve account outcomes.

2. Sales and Revenue Generation:

• Meet activity expectations required to maintain entire book of business
• Develop and implement tailored strategies for account growth, including personalized outreach, targeted offers, and solution-based selling.

3. Customer Engagement:

• Proactively engage with clients through regular check-ins, reviews, and business discussions to identify and address potential growth opportunities.
• Provide product demonstrations and presentations to customers.
• Collaborate with the marketing team to execute campaigns and promotions.

4. Pipeline Management:

• Maintain accurate and up-to-date records of sales activities, customer interactions, and opportunities in the CRM system.
• Provide regular updates on account status, growth progress, and any challenges or opportunities to senior management.

5. Collaboration:

• Work closely with the sales team to develop and implement strategic sales plans.
• High volume outreach to existing and potential customers with the goal of setting up meetings with outside sales team.
• Coordinate with customer service and support teams to ensure a seamless customer experience.
• Participate in sales meetings, training sessions, and professional development activities.

Required

• A minimum of 3+ years of relevant technical sales experience or operational experience in the food processing, dairy, life science, water treatment industry and a desire to move into a customer facing role is required.
• Excellent verbal and written communications skills; presentation, customer service, business, and negotiation skills.
• Ability to work autonomously in a remote role, with 2 days per Week Home Office  possible
• 20% of travel time.
• Ability to prioritize tasks in a dynamic environment.
• Previous experience with virtual account selling, solution selling, and/or consultative sales techniques is preferred  
• Demonstrated experience working with sales organizations and technical teams.
• Experience in a fast paced, growth environment.
• Bachelor’s degree in engineering, life science, or related technical discipline
• Languages : German (C2) English (C2) additional  EU Languages of benefit (Dutch,  Danish,  Polish )