Hybrid Client Relationship Manager - Hamburg - Banking and Financial Services (d/f/m) chez Cognizant
Cognizant · Hamburg, Allemagne · Hybrid
- Senior
- Bureau à Hamburg
Job Title: Customer Relationship Manager - Banking and Financial Services (d/f/m)
Location: Germany (Hamburg)
Key Responsibilities:
· Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
o Developed experience working in one or more of the following industries: Banking and Financial Services, Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality
o Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
o Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
o Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
o Identifies new clients, also qualifies add-on opportunities to existing engagements
·Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
o Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
o Participates in reviews and provides educated and relevant perspectives on key client relationships
·Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
o Responds to and delivers on client requests in an effective and timely manner
o Identifies opportunities, makes proactive proposals to the client in line with the account strategy
o Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
o Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
·Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
o Forecasts and meets or exceeds quarterly and annual revenue & margin targets
o Enhances profitability and actively drives portfolio’s overall financial performance
Required Experience:
·Client and industry knowledge:
o Proficiency in one of the following industries: Banking and Financial Services, Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
o Solid Business development – both Hunting and Farming experience
·Excellent communication skills
o Reliable and dependable with clear, concise spoken and written communication skills
o Ability to work in a global team
·Results driven
o Ambitious and hungry to demonstrate and prove leadership credentials
o Self-starter and adaptable- can work independently or within a team structure
·Building relationships and strengthening partnerships by focusing on exceptional client experience
o Natural ability to build customer rapport and create client advocates for Cognizant
o Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
o Ability to balance risk and growth to deliver innovative engagements for clients
Preferred Experience
·Concepts of financial, marketing and business strategy
o Good understanding of P&L Management including revenue and margin forecasting and deal commercials
·Business acumen
o Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
o Deep knowledge in at least one of the domain areas
o Excellent bid management skills
o Exposure to and understanding of multiple delivery and commercial constructs