Homeoffice Design Advocate chez Cabinetworks Group

Job Description

Job Summary:

Use your kitchen design expertise to provide design and layout reviews and general design and product support to designers working in big-box retail stores. Think of it as practical design support and training and peer-to-peer coaching for kitchen designers.

What you’ll do:

• Act as a design expert and coach, articulating product specifications, features, and benefits, making recommendations based on customer needs, and providing guidance on technical kitchen design, including 2020 design support.
• Evaluate submitted kitchen designs/layouts for accuracy to avoid costly errors, delivering a complete design review packet to the designer with required changes and recommended improvements.
• Communicate with designers via chat, email, and phone, building the relationship through high levels of service.  Responsible for listening for themes and understanding trigger statements.
• Advocate for the designer’s success by anticipating challenges, removing barriers, setting expectations, and resolving issues using your problem-solving skills and connecting with other internal stakeholders.
• Build trusted relationships with assigned designers through proactive and reactive touch points and support.
• Facilitate virtual one-on-one and group training sessions on relevant topics such as 2020, new product introductions, kitchen trends, and new designer onboarding.
• Create full designs to assist with designer capacity.
• Deliver an exceptional end-to-end communication experience, focusing on accuracy and being responsive to multiple inquiries simultaneously.
• Consult virtually with end consumers to explore needs and wants, and to set proper expectations for a positive buying experience.

What makes you a good fit for this position:

• You have 5+ years of experience designing kitchens.
• You are fluent in using 2020 Technologies software.
• You have a passion for coaching and training other designers, from design veterans to those new to the trade.
• You are comfortable working with all types of personalities and excited to engage with them, whether in person or virtually.
• You are a multi-tasker who can handle multiple interactions simultaneously, while maintaining a cool and positive demeanor.
• You are comfortable with one-on-one conversations or leading a virtual group discussion on kitchen design.
• You have strong problem-solving skills with a meticulous attention to detail.
• You have solid computer skills including Microsoft Office Suite (Word, Excel, PowerPoint).

• The hours for this position are 9am-6pm Pacific Time

A major PLUS, but not required:

• National Kitchen & Bath Association Certified Kitchen Designer (CKD) credentials
• Retail kitchen design experience
• Experience in facilitating training sessions or classes – in person or virtual
• Customer service experience

Shift

Full or Part Time

Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

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