Hybrid Practice Operations Manager chez RSM

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Operations Manager role is responsible for providing operational support to assigned leadership in areas that span the client delivery life cycle. In this capacity, the Operations Manager is accountable for ensuring processes and policies are followed to effectively support vendor-related purchases.

Essential Duties

• Serve as a primary point of contact for assigned vendors and suppliers, cultivating strong and lasting relationships. Partnering with other U.S. based team members to support vendor relationship management.
• In coordination with other internal teams, support negotiation of contracts and agreements with suppliers.
• Monitor and evaluate vendor performance, ensuring products and services meet quality standards, and take corrective actions as needed.
• Maintain accurate records of purchasing activities, vendor contracts, and procurement documentation.
• Monitor and update, as needed, user usage and access across multiple client applications.
• Processing and invoice allocation for vendor-related products or services.
• Monitor and manage contract renewals for vendors. Verifying we receive all vendor data in a timely manner to meet contract due dates.
• Maintain superior communication and customer service with all internal and external clients and resolve issues as they arise; ensure timely responses.
• Partner strategically with leadership to support the execution of short- and long-term goals.
• Operate in a self-directed manner, identifying and addressing risk mitigation, process improvement, communication, and support needs affecting the successful delivery of client solutions. 
• Complete assigned projects with minimal oversight; consistently deliver high quality work on time; review own work and the work of others prior to completion.
• Complete data analyses and visualization as requested, assessing financial information for reasonableness and accuracy
• Partner with internal departments (technology, finance, legal, etc.) to develop, implement and maintain efficient and effective support processes 
• Partner with operations liaisons to provide implementation support for assigned service line initiatives 
• Provide ongoing operational support, oversight and process adherence for assigned service line and firmwide policy and procedures.
• Provide oversight and advocacy for the effective efficient use of internal systems.
• Continually identify, assess, monitor and communicate the issues and risks of a project/activity to the appropriate stakeholder.
• Performs other duties as assigned.

Minimum Qualifications

EDUCATION/CERTIFICATIONS

• Bachelor’s degree required

TECHNICAL/SOFT SKILLS

• Advanced Microsoft Office Skills, particularly Excel, Word, PowerPoint, Outlook
• Applies technical/procedural requirements of the position based on knowledge and experience within specialization

EXPERIENCE (Preferred)

• Minimum of five years experience working with management level individuals.
• Minimum of five years experience working in a professional services firm; consulting preferred
• Minimum of three to five years working in assigned area with the ability to effectively manage multiple projects
• Experience in navigating in a matrix reporting environment solving/resolving complex issues
• Effective organization and time management skills; ability to effectively prioritize and execute tasks in a high-pressure environment as required
• Ability to manage multiple tasks
• Strong attention to detail

LEADERSHIP SKILLS

• Strong ability to build and maintain relationships with clients at all levels of an organization.
• Ability to work autonomously and exhibit a professional demeanor to internal and external clients; proactively manages customer and vendor expectations
• Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills
• Excellent interpersonal and influencing skills; works well with a variety of work styles, able to handle difficult conversations with members of team and create “win-win” solutions for those involved
• Shows motivation and initiative to learn and grow beyond project work and shares knowledge with team and applies past experiences and lessons learned to new situations
• Continually enhances and builds upon knowledge base of the service in order to update and inform leadership as necessary
• Ability to define a business requirements, present options and secure management buy-in on appropriate solutions
• Ability to support and assist with change implementation assignments
• Ability to train, mentor and provide guidance and feedback to other team members

At RSM, we offer a competitive benefits and compensation package for all our people.  We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.  Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits   https://rsmus.com/careers/el-salvador.html. 

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].