Hybrid BSO Lead chez Encora

BSO Lead

Important Information

Location: Kuala Lumpur Malaysia

Experience: 10 years

Job Mode: Contract

Work Mode: On-Site

Job Summary
Business Analyst (BA) is responsible for analyzing business processes, identifying areas for improvement, and proposing solutions that align with the organization’s goals and objectives.

Responsibilities & Duties 

Business Partnership 

• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes and new responsibilities.
• Responsible for demand management and prioritization of projects and demands together with business based on business case and objectives.
• Support and align efforts to meet business needs against Technology delivery team’s capacities/capabilities.
• Manage relationships with business and expectations by developing a communication process to keep stakeholders up to date on status of project/demand.

Business Solution

• Collaborate closely with Technology Teams to develop a fit for purpose solution in achieving business demand and objectives.
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process.
• Maintain clear and complete knowledge on company business architecture and procedures.
• Stay abreast with business trends and technologies.
• Plan and coordinate workshops (discovery, scoping, solutioning, etc.) with participation from business units, technical delivery teams and vendors to conclude the right solution.
• Determine high level resource requirements and identify resources with appropriate skill sets to complete the project.
• Preparation of Solution Pack with the end-to-end proposed solution to address the user demand.

Business Analyst

• Completely and accurately capture the business requirements especially the processing and operation needs when preparing Business Requirement Specifications (BRS).
• Challenge and / or propose improvement to the process or requirements during the Requirement Gathering exercise. Ensure the users are agreeable to the proposal.
• Ensure that the Functional Specification received from Delivery teams have fully delivered and address all the requirement items in Business Requirement Specification.
• Prepare the Requirement Traceability matrix.

Qualifications & Skills

• University graduate, preferable in Business / IT / related disciplines
• 10 + years proven experience in business requirement gathering, user acceptance testing and user management,
• The incumbent must have around 3+ years working experience involved with supporting or working in insurance industry with the focus on digital initiatives
• Strong understanding of insurance products, processes, regulations and industry best practice
• Candidates with exposure in UI/UX design, digital channel optimisation, omni-channel integration, digital marketing integration experience will be an additional advantage.
• Candidate with consultancy background with experience in business analysis, leading solution/application development will be an additional advantage

Role-specific Requirements

• Knowledge on Microsoft Office – Word, Excel, PowerPoint, Publisher, Outlook and Visio, and Project.
• Certification in business analysis or related fields (e.g. IIBA, PMI-PBA) will be an added advantage

About Encora 
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.   
 
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.