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Hybrid Knowledge Manager chez Ecolab

Ecolab ·  IND - Maharashtra - Pune, États-Unis d'Amérique · Hybrid

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Ecolab’s Global Business Solutions (GBS+) is a function-integrated enterprise resource platform. Through GBS+ a global community of associates will support the core business through multiple service delivery avenues on a truly global scale. To support this effort, we seek a Knowledge Manager to build and sustain an AI enhanced knowledge management program.   

The Knowledge Manager will be accountable for developing a best-in-class knowledge strategy that meets the dynamic needs of the global GBS+ team.  The Knowledge Manager will establish effective knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. The Knowledge Manager will also promote and support a continuous learning culture within the GBS+ community.

The Knowledge Manager will collaborate with Service Delivery teams and Function/Capability Owners to effectively shape and apply the knowledge strategy, approach, roadmap, tools and templates. She/He will oversee the maintenance of knowledge assets and maintain consistency, accuracy and accessibility globally. This individual will report to the Sr. Training Manager.  

Main Responsibilities:
 

Knowledge Strategy & Approach

  • Evaluate GBS+ knowledge needs globally & assess current state of knowledge assets

  • Establish Knowledge Management processes, standards & governance

  • Identify required systems and tools to effectively deliver best-in-class knowledge management experience

Knowledge Sharing Culture

  • Define behaviors, skills & practices required to foster a strong learning & knowledge sharing culture in GBS+

  • Collaborate with GBS+ leaders globally to deliver programs to establish the knowledge sharing culture

Knowledge Asset Creation & Maintenance

  • Establish quality standards, processes and governance to ensure knowledge accuracy & relevancy

  • Lead a team of Knowledge Analysts who collaborate with function, capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assets

  • Ensure GBS knowledge program quality through a structured and measurable framework

Knowledge Effectiveness

  • Establish user-centric metrics and measures to assess knowledge effectiveness

  • Embed automated tracking, assessing (feedback) and measuring mechanisms into all knowledge processes

  • Advise Function, Capability and Service Delivery leaders on how to increase knowledge effectiveness

Resource Management

  • Hire, mentor and oversee team of GBS+ Knowledge Analysts

  • Manage contracts and oversee work planning & quality output for one or more third party providers

  • Ensure active participation of function, capability and service delivery SMEs as Knowledge Champions


Basic Qualifications:

  • Bachelor’s degree in Knowledge Management, Information Systems, or related field

  • At least 7 years of experience in a knowledge management role & managing a team of analysts

  • Proficient in knowledge management systems and processes

  • Proven experience in data analysis and strategic planning

  • Strong interpersonal skills with demonstrated ability to facilitate collaboration

Preferred Qualifications:

  • Experience with training material development supporting large complex projects (e.g., ERP Systems, business transformation, business process reengineering, shared services, outsourcing solutions, etc.)

  • Proven success in facilitating organizational change

  • Experience in managing the details of complex programs and delivering results

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