Remote Account Manager chez UNIRAC INC

Company Overview 

Unirac is North America’s leading manufacturer of solar PV mounting systems, roof attachments, roof flashings, and accessories. For over two decades, we have delivered the best solar PV racking products and services because we know it’s not just about building your solar projects quickly, it’s about doing it right. With over 1,500,000 installations, partnering with Unirac leverages experience that makes a difference.  

 

Unirac offers the most comprehensive solar racking products and services in the industry. We have everything our customers and partners need for their project, and the services and support to help make it happen. We strive for a great customer experience and are passionate about our customers’ success. We transform their businesses through product innovation, enabling technologies, and an exceptional experience.  

 

We may manufacture solar racking, but our true focus is on creating the best customer experience for our partners. With Unirac, you get responsive customer support, an array of innovative solar solutions, and services that will help keep you ahead in a constantly evolving industry.  

 

Unirac enables its customers to power the world with clean, abundant energy by creating dependable, innovative mounting solutions. Our people are our biggest asset. We recruit the brightest and most creative minds, who aren’t afraid to think big or challenge the status quo. They know that their opinion counts, and they make things happen.  

 

As a company, we aspire to: 

• Create enthusiastic customers through providing ease of installation, responsive services, and competitive value based on decades of trusted experience. 

• Cultivate a high performing, ethical culture centered around an entrepreneurial spirit and challenging work. 

• Deliver positive value for our shareholders through excellence in innovation, industry collaboration and execution. 

 

Job Summary 

As an Account Manager, you will be responsible for nurturing and maintaining positive relationships with our existing clients, ensuring their satisfaction and loyalty. You will act as the primary point of contact for assigned accounts, understanding their needs, and proactively addressing any concerns. Additionally, you will be tasked with identifying and pursuing new business opportunities within your assigned territory or industry. Your role is crucial in driving revenue growth, maximizing customer lifetime value, and expanding our market presence. 

 

Responsibilities 

• Existing Customer Support: 

• Act as the main point of contact for assigned customer accounts, developing strong relationships, and ensuring overall customer satisfaction. 

• Regularly communicate with clients to understand their needs, challenges, and objectives, and offer appropriate solutions to meet their requirements. 

• Monitor customer usage patterns, conduct health checks, and identify opportunities for upselling and cross-selling additional products/services. 

• Address customer inquiries and issues promptly, collaborating with internal teams to provide effective solutions and resolutions. 

• Conduct regular business reviews with key customers to discuss performance, identify areas for improvement, and reinforce the value of our products/services. 

 

• New Business Creation: 

• Identify and systematically prospect potential new customers within your territory. 

• Initiate outbound sales activities, including cold calls, emails, and networking, to introduce our offerings and establish relationships with potential clients. 

• Understand prospect needs, gather requirements, and propose tailored solutions to address their specific business challenges effectively. 

• Collaborate with the sales team to develop and execute strategies for converting prospects into new customers. 

• Continuously track and report on sales activities, prospect status, and opportunities in the pipeline. 

 

• Account Growth and Retention: 

• Develop and implement account growth plans for existing customers, focusing on expanding product/service adoption and upselling opportunities. 

• Monitor customer usage metrics, analyze trends, and identify expansion opportunities based on their evolving needs. 

• Proactively address customer churn risks and implement strategies to maximize customer retention. 

 

• Collaboration and Communication: 

• Work closely with cross-functional teams, including sales, marketing, product development, and customer support, to ensure a seamless customer experience and alignment of business objectives. 

• Provide valuable feedback from clients to internal teams, helping to drive product/service enhancements and improvements. 

 

Requirements 

• Education: Bachelor's degree in Business, Marketing, or a related field preferred. 

• Experience: Proven experience in account management, sales, or customer support, with a track record of successfully achieving revenue targets. 

• Customer-Focused: Strong customer service orientation with excellent communication and interpersonal skills. 

• Business Acumen: Demonstrated understanding of sales principles, market dynamics, and business development strategies. 

• Relationship Building: Ability to build and maintain strong, long-lasting relationships with clients and internal teams. 

• Results-Oriented: Proven ability to meet and exceed sales goals and key performance indicators. 

• Adaptability: Capable of managing multiple tasks, clients, and projects simultaneously in a fast-paced environment. 

• Tech-Savvy: Proficient in using CRM software and other sales productivity tools. 

• Industry Knowledge: Familiarity with the solar industry is beneficial but not mandatory. 

• Positive Attitude: A positive, proactive, and problem-solving attitude. 

• Must be able to travel as required. In-territory travel expected up to 4 days a week.  

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

 

Job Location 

Home office within the territory with the ability to travel throughout territory as required. 

 

Benefits 

Competitive compensation, affordable healthcare benefits, 401k, and PTO 

• (Medical, Dental, Vision, Disability & Life/AD&D, 401k, PTO starting at 3 weeks/year). 

 

Join Our Team 

If you are a proactive, results-driven individual with a passion for sales and generating new business, we invite you to join our dynamic team. As a key member of our team, you will have the opportunity to play a pivotal role in our company's growth and success while being rewarded with competitive compensation and a supportive work environment. 

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

Enables engineers to learn the industry and use their creative ideas for solving today’s energy challenges. Our amazing engineering team focuses on designing, expanding, and supporting our extensive product, the design and supply of solar energy related products. We are looking for team members who are passionate about providing green energy solutions to the world. 

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