Hybrid Operations Specialist chez International Mission Board

The Operations Specialist ensures the smooth execution of internal operations, project coordination, and cross-team collaboration for the Ministry Advancement team. This person serves as a central point of accountability for project workflows, ensuring that initiatives are delivered on time, within budget, and aligned with strategic goals. The Operations Specialist oversees systems that support team communication, resource management, and internal logistics, while also supporting team leadership.

Location:  Richmond, VA Headquarters
Rate: Salary commensurate with experience + great benefits! 

Responsibilities:

• Leads the planning and execution of cross-functional projects by establishing timelines, deliverables, and success metrics. Coordinates resources across departments, tracks progress and ensures project milestones are met.
• Anticipates obstacles and proactively addresses operational inefficiencies. Serves as the point of contact for internal project communication and follow-through, ensuring alignment across stakeholders.
• Maintains and improves internal collaboration platforms (e.g., SharePoint) to ensure accurate, accessible documentation of plans, procedures, and key resources.
• Develop and implement standard operating procedures that support internal workflows and communication consistency. Enhances the team’s ability to operate efficiently through improved visibility, structure, and resource access
• Provides high-level scheduling support for the Chief Advancement Officer, ensuring that internal priorities, external engagements, and travel commitments are aligned and managed proactively.
• Collaborates with other departments to maintain a shared executive travel calendar, enabling field teams to coordinate donor engagement opportunities within leader travel windows. Manages logistics and materials for meetings and key engagements, supporting leadership with clarity and foresight
• Partners with leadership to manage team financial resources, including budget tracking, expense reconciliation, and monthly reporting. Supports fiscal integrity across departmental initiatives and monitors expenditures to ensure budget compliance.
• Maintains and regularly updates internal team procedure manuals and onboarding resources. Ensures all staff have access to current tools, workflows, and organizational guidance.
• Oversee the onboarding process for new team members and facilitate documentation continuity, supporting long-term team knowledge and operational consistency.

Requirements:

• Bachelor’s degree, preferred
• At least three years of proven experience with operations, project management and/or process management
• Ability to assess priorities, identify risks, and manage cross-functional logistics and workflows.
• Requires strong organizational skills, independent judgment, and a proactive mindset.
• Ability to develop, manage, and evaluate team-wide project plans.
• Skilled in deadline management, delegation, and process improvement.
• Strong interpersonal skills; able to communicate clearly with stakeholders at all levels; drafts clear agendas, summaries, and updates.
• Proficient in SharePoint, Teams, Excel, and cloud-based productivity tools. Capable of troubleshooting and improving internal systems
• Experience with tracking and reconciling budget and expense

Benefits and Perks:

• Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)

• Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available

• 403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years

• 21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years 

• Volunteer Mission Trip Benefits so you can experience mission life first hand by working with our teams overseas 

• Tuition discounts - including 100% tuition free from SEBTS for you and your children

• See a summary of our comprehensive benefits package for full time regular and contract employees here.

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