Hybrid Service Writer - Truck Shop chez Cogent talent solutions

Our client is looking for a Service Writer, the primary purpose of this position is to provide A.           support to the Shop Supervisor and shop staff and act as a liaison between customers and the shop.  This person must be able to communicate respectfully and professionally with customers, vendors and employees.   

This person must be able to communicate with customers to determine their service needs, document customer repair requests and coordinate with the Shop Supervisor and shop mechanics and staff to ensure timely and accurately documented work completion.

 

This position reports to the Shop Supervisor but may receive work instructions for specific assignments from a lead mechanic or technician and will need to be documented and prioritized accordingly.  This position impacts the profitability of the Company by ensuring that opened work orders are accurately entered, parts are ordered in a timely manner and technicians are assigned accordingly to ensure efficient operations.