Remote 988 Text and Chat counselor (Part-Time) chez Baltimore Crisis Response, INC

Description

Shifts:

Every other Saturday and Sunday from 10PM-6AM

Location: Remote (Maryland Residents Only)

Job Description:

The 988 Text and Chat Crisis Counselor provides immediate, confidential, and trauma-informed support to individuals experiencing emotional distress, suicidal ideation, or mental health crises through the 988 Suicide & Crisis Lifeline digital platforms. Counselors assess risk, de-escalate crises, provide emotional support, and connect users with local services when appropriate.

Essential Duties: 

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform
• Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
• Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
• Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
• Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
• Document all interactions accurately and promptly in electronic records per agency and legal requirements.
•  Participate in regular supervision, debriefings, and training sessions.
• Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

   

Qualifications

Education:                              

• High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred).

Experience:   

• Strong typing, written communication, and crisis de-escalation skills.
•  Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
• Bilingual or multilingual skills preferred.

Work Environment & Equipment:

• May require some onsite training
• Remote position with required internet connectivity and private, quiet workspace
• Equipment provided (laptop, headset)
• Must adhere to all HIPAA and confidentiality requirements

Compensation & Benefits:

• Competitive salary based on experience and credentials
• Medical, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• $22-$24 hourly