Remote Client Success Manager, Enterprise chez Fiscalnote
Fiscalnote · United States - Remote, États-Unis d'Amérique · Remote
About the Position
We are in search of an engaging Enterprise Client Success Manager (CSM) to act as not only our client's advocate, but also their consultant in helping them leverage our tools throughout their lifecycle. Our Enterprise CSMs ensure that clients are using the product to meet their overall business objectives. Personable, analytical and conscientious, this individual can aptly leverage industry knowledge and user-empathy in setting up, implementing, and supporting customized software projects while building a strong, personal relationship with our clients that leads to renewal and contract expansion.
Enterprise CSMs have a passion for assisting people in making the most effective and efficient use of SaaS products in their day-to-day. Enterprise CSMs are “product evangelists” focused on encouraging and driving product adoption and usage, thus, streamlining our customers’ day-to-day workflow. The CSM partners with the Account Management team to solve specific client needs, identify potential gaps in service, and provide both on-site and virtual product training sessions. Working in a fast-paced environment, CSMs manage and coordinate the on-boarding and implementation processes for clients ranging from major trade associations, global corporations, and strategic accounts.
About the Team
The FiscalNote Enterprise team is dedicated to providing a holistic, supportive experience to our clients. From on-boarding to encouraging best practices to comprehensive technical support, to growing strategic engagements, the team puts the clients’ needs first every day. We are dynamic, hard-working, and driven problem-solvers who thrive in an open team structure where there are constant learning opportunities and room for growth.
About You
You are a self-motivated, active-listener with the drive to ensure client success. Your intellectual curiosity and attention to detail drive your desire to know the ins and outs of any topic, product, process, and client use-case you encounter. A proven presenter, you are confident, well-spoken, and able to communicate effectively at all levels. You are unafraid to think quickly on your feet, making in-the-moment presentation changes to ensure your audience’s education needs are met. You excel in a fast-paced, technology-driven environment and are comfortable independently navigating a broad range of client needs, while also pitching in wherever necessary to support clients and the team.
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