Hybrid Facilities Coordinator chez CUSHMAN & WAKEFIELD

Job Title

Facilities Coordinator

Job Description Summary

This position supports our client, Sony Interactive Entertainment, within the fast-paced and innovative video game and entertainment industry in Austin. The Facilities Coordinator plays a critical role in managing day-to-day facility and studio operations across multiple sites in the LA region, ensuring functionality, safety, and operational excellence.

This role is responsible for supporting troubleshooting, diagnostics, and minor repairs on commercial building systems and infrastructure. The position also oversees vendor coordination, maintenance scheduling, and service delivery to ensure uninterrupted business operations. Through strong site-level execution and collaboration with internal teams and external partners, this position helps build and maintain a reputation for trusted, high-quality facilities management.

Job Description

• Provide general overall facility management services, including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction

• Provide escort services to badged and unbadged vendors
• Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with site inspection within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review, and submit work orders, bids, and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner

• Create Purchase Orders
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates
• Coordinate special events in support of client
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Customer Focus
3. Initiative
4. Sense of Urgency
5. Multi-Tasking
6. Detail Oriented
7. Financial Knowledge
8. Time Management Skills
9. Team Orientation

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

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