Hybrid Software Support Coordinator Software Support Coordinator

Position TitleEducation Peopleware Support CoordinatorLocation:RemoteSalary Range$20.00 – $28.00 / hour depending on experience and qualificationsJob SummaryCIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.Core Responsibilities

• Learn CIC's products (Infinite Campus and Tableau) and act as a Support Resource for CIC's Customer Help Desk system.
• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
• Ensure that less than 10% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.