Homeoffice Product Manager with verification

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the three years in a row.

The Product team at ServiceChannel is responsible for our core platform, bringing innovative solutions to customers seeking to find service providers, plan repair and maintenance work across multiple sites, invoice providers, and analyze the effectiveness of the work. They are also tasked with driving key features that help our customers manage the work of their own in-house technicians. Expect growth on this team, as we encourage taking risks, failing fast, and taking on projects that not only drive our product forward, but that you feel passionately about as well. While you may not have experience in the field of Facilities Management, you know how to build complex software, and are ready to gain the domain expertise required to become a hands-on leader!

In this highly visible role, you will be working with your peers and senior management to influence, guide and grow enhancements to our core platform! You will frequently work directly with customers and partners to understand their requirements from a business and technical perspective, and you will define and drive the product strategy and roadmap that will help us scale our business as the leading Facilities Management software company. We are hands-on product managers who drive implementation and vision, and are seeking someone eager to work alongside an already impactful team.

Key Responsibilities

• Product Management
• Develop, execute, and maintain product roadmaps for ServiceChannel’s suite of products, with a particular focus on our Provider Search Marketplace platform, leveraging a wide variety of inputs across customer research, internal & external data, subject matter experts, and more
• Develop high-level product requirements documents for each roadmap project that can be further fleshed out by Technical Program Managers and built by engineering
• Apply a commercial mindset to all projects to ensure everything we do drives revenue growth
• Build and maintain strong, collaborative relationships with stakeholders and organizational leaders
• Tailor communication approach to different audiences, such as conveying technical concepts to engineering teams vs commercial strategies to sales teams
• Project / Release Management
• Efficiently and regularly communicate project status and updates to internal stakeholders at all levels of the organization, including the executive management team
• Collaborate with cross-functional teams to ensure successful, quality, and timely project execution
• Define the roll out strategy for each project on the roadmap, such as customer beta phases, timing of general availability, consideration of geographic availability, collaborating with product marketing on messaging, etc
• Define strategies to measure the success of product initiatives, and incorporate learnings back into roadmaps
  
  

Required Skills & Experience

• 3+ years product management experience in a SaaS company
• Proven experience developing both web and mobile products
• Experience in employing a range of user research methodologies, including customer interviews, surveys, and data analysis
• Strong analytical and quantitative skills with ability to use hard data and metrics to back up assumptions evaluate outcomes and challenge conventional wisdom.
• Excellent stakeholder management and cross-functional collaboration skills
• Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments
• Excellent communication and presentation abilities
  
  

Preferred Skills And Experience

• Demonstrable knowledge of facilities management and/or service provider companies and markets
• Marketplace product management experience, with familiarity in Marketplace monetization methods
• BS or BA or equivalent experience in computer science, engineering, math, finance, economics, or related
• Experience in Agile development practices
  
  

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].