About the job
The Company
Our client has a strong global presence in over 30 Countries and have been in existence for 50 years. Through assessments and guidance, they assist organisations in identifying top talent, increase retention and have tools to strengthen employee relationships. This company pride themselves on being mission-driven and focus on overcoming obstacles and challenges throughout the recruitment process, resulting in a seamless experience for all.
The Role
As the Customer Success Manager APAC, you will take ownership of a diverse account portfolio, including subscription and transactional customer accounts. This is an opportunity for you to be a part of an already growing company and contribute to the growth of the business.
This company offers on the job training and support, opportunity for growth and a work life balance!
Key Responsibilities
If you are hungry for success, then this is the perfect role for you. The opportunity for growth and job satisfaction is superb and the legacy you build will be lasting.
For further insights into this opportunity please contact Melanie on 0410 341 511 for a confidential conversation.
Alternatively, you can submit your CV and Cover Letter by clicking APPLY NOW.
Confidentiality is so important to us - and you. All conversations and applications are held in the strictest of confidence. We take a different approach to recruitment, and treat your CV and details with care. Our consultants make the time to work closely with you and will never release your details to our clients without your prior approval.
Peopleconnexion Recruitment: Where talent lives. Recruitment, Training, Payroll & HR Services
To find out more about us, please visit our website www.peopleconnexion.com, connect with us on LinkedIn
Our client has a strong global presence in over 30 Countries and have been in existence for 50 years. Through assessments and guidance, they assist organisations in identifying top talent, increase retention and have tools to strengthen employee relationships. This company pride themselves on being mission-driven and focus on overcoming obstacles and challenges throughout the recruitment process, resulting in a seamless experience for all.
The Role
As the Customer Success Manager APAC, you will take ownership of a diverse account portfolio, including subscription and transactional customer accounts. This is an opportunity for you to be a part of an already growing company and contribute to the growth of the business.
This company offers on the job training and support, opportunity for growth and a work life balance!
Key Responsibilities
- Engage directly with customers, guiding them to optimise the products
- Surpass revenue targets by delivering exceptional customer support and promoting product adoption within your portfolio
- Assist new customers through the onboarding process
- Develop and execute success plans for existing customers
- Collaborate with the Solutions and Implementation Manager to support and expand customer accounts
- Collect and convey customer feedback to the product and marketing teams, playing a pivotal role in product decisions
- Listen to market and customer needs, relaying insights to the Marketing and Product Teams
- Test, address, and escalate reported bugs and platform issues
- Manage the opportunity funnel in HubSpot, ensuring pipeline and forecast accuracy
- 3-5 Years in a client-facing role, SaaS company experience preferred
- Experience in selling or supporting HR solutions or talent management technologies, or experience in an HR role
- Exceptional ability to develop and maintain relationships with diverse personalities
- System-oriented and process-driven mindset
- Technical aptitude with the ability to quickly understand new software
- Ability to work independently
- Highly ethical, reliable, and a strong sense of urgency and accountability
- Bachelor’s degree or equivalent work experience
- Familiarity with HubSpot, ChurnZero, and Zendesk is a plus
If you are hungry for success, then this is the perfect role for you. The opportunity for growth and job satisfaction is superb and the legacy you build will be lasting.
For further insights into this opportunity please contact Melanie on 0410 341 511 for a confidential conversation.
Alternatively, you can submit your CV and Cover Letter by clicking APPLY NOW.
Confidentiality is so important to us - and you. All conversations and applications are held in the strictest of confidence. We take a different approach to recruitment, and treat your CV and details with care. Our consultants make the time to work closely with you and will never release your details to our clients without your prior approval.
Peopleconnexion Recruitment: Where talent lives. Recruitment, Training, Payroll & HR Services
To find out more about us, please visit our website www.peopleconnexion.com, connect with us on LinkedIn
