About the job
About Our Client Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. The organization is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. **The goal is to give clinicians the support they need to do the critical work only they can do.** About The Role Our client is looking for a Configuration Specialist within the Customer Success team. This person will play a critical role in implementing products and analyzing customer data to provide insights. Reporting to the Implementation Team lead, this role involves close collaboration with team members in Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success, among others. With an innovative solution that meets a clear market need with growing traction and customer base, this is an amazing opportunity to support the organization while increasing the speed to value during the onboarding journey for new customers. Who are you? You are passionate about learning, building, and implementing products that drive time to value for customers. You thrive in a fast-paced environment and enjoy a dynamic and collaborative atmosphere typical of startups. You take pride in delivering high-quality work. You welcome feedback and are open to learning various aspects of the business. How will you contribute? - Configure and conduct quality assurance on the products - Review time to value and customer health trends across the Customer Success function - Support Implementation Managers in User Acceptance Testing with customers - Assist Customer Success Managers in value realization analyses What qualifications and skills will help you to be successful? - 1-2 years of experience in a technical support, analysis, or product configuration role - Data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious - Excellent written and verbal communication skills - A self-starter who loves learning and is proactively seeking opportunities to contribute - Experience in healthcare or startups preferred - Open to travel opportunities to customer sites Benefits - A product that positively impacts people's lives every single day. - A team of amazing individuals with a shared vision and the infinite drive to make it happen. - The base pay range is $65,000-$85,000 a year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location. - An opportunity to build, grow, and become highly instrumental in shaping how technology can enhance the effectiveness of therapy.
