Hybrid Strategic Account Manager Strategic Account Manager

The Senior Account Manager cultivates and maintains relationships with pharmaceutical manufacturing partners. In this role, the individual will work with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from a range of features and services.

The Senior Account Manager presents new ideas and innovations to clients, upselling and enhancing their offerings while serving as a liaison between Pharmaceutical Brand Teams and all key stakeholders.

Responsibilities

• Form strategic partnerships with clients by developing a working knowledge of their business goals, technical challenges, and infrastructure configurations to ensure an outstanding customer experience.
• Establish and maintain a role as an advisor to clients and colleagues.
• Present new ideas and innovations to clients to upsell and enhance their products and services.
• Research high-level solutions for clients.
• Develop relationships with clients through regular meetings and conference calls to review service quality and ensure they are receiving maximum benefit from available features and benefits.
• Work with Client Services to solve complex support issues effectively.
• Manage the delivery of recommended services to achieve high client satisfaction and trust.
• Determine the most effective method of problem resolution by utilizing internal resources when necessary.
• Serve as the primary point of contact for sales and service.
• Participate in client quarterly reviews, attend annual Plan Of Action meetings, and travel as needed.
• Plan milestones and track progress.
• Effectively keep others adequately informed by presenting information to all involved.

Requirements

• Ability to effectively express ideas and thoughts verbally and in written form.
• Exhibits good listening skills and comprehension.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Bachelor’s degree (B.A.) from a four-year college or university or equivalent experience.
• Minimum of three years of experience working in a customer support and/or sales capacity.
• Experience working in or with the Pharma industry.
• Experience working with Pharmaceutical Brand Teams is essential.
• Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management strongly desired.
• Technical skills are a must.

Benefits

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, and short-term disability insurance.