Hybrid Customer Service (remote work , no vaccination required) Customer Service (remote work , no vaccination required)
Talentify.io · nan, états-Unis d'Amérique · Hybrid
About the job
Industry: Customer Service in the Call Center and Customer Support space
Why Consider This Job Opportunity
At Talentify, we prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Why Consider This Job Opportunity
- Competitive pay and bonus opportunities
- Comprehensive health insurance including dental and vision coverage
- Excellent retirement plan
- Tremendous opportunities for career advancement into other positions and management roles
- Flexible hours and remote work options
- Provide excellent customer care by assessing customer needs and providing the correct answer, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Learn and follow all customer service procedures and policies
- Strive to meet and exceed personal and team target goals
- Record, organize, and file customer interactions and account changes
- Up-sell products if necessary
- Schedule call backs and appointments to resolve customer needs
- Previous experience in customer support, client services, sales, or a related field
- Excellent communication skills over the phone and other communication platforms
- Basic computer skills and experience
- Ability to multitask and manage time effectively
- Active listening skills and ability to relay information and answer questions or concerns
- Customer-focused mindset for a positive customer experience and resolution
- MUST RESIDE IN CALIFORNIA
- Additional years of experience in customer support or related fields
- Proficiency in multiple communication platforms and software
- Strong problem-solving skills and ability to think on your feet
- Knowledge of the industry and products/services offered
At Talentify, we prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
