Hybrid Field Application/Technical Support Engineer - Energy Field Application/Technical Support Engineer - Energy with verification
Picarro · Geneva, Geneva, Suisse · Hybrid
About the job
Role Summary:
Picarro is looking for a customer-facing Field Application (FAE)/Technical support Engineer (TSE) to become a key member of our Energy Team and contribute to the development in Europe, especially the UK.
She or he will have a hands-on approach, strong technical acuity, and a willingness to drive customer satisfaction. This person will be responsible for providing technical support, installation, reparation, and maintenance on equipment, answering customers' requirements and issues, and supporting post-sales activity within major utility companies. She/he will also interface with new customers to organize and carry out field demonstrations and field trials using Picarro's flagship products at customer sites.
You will:
Field application engineers need a wide range of skills and a solid technical base. Because field application engineers provide technical support, they must be able to summarize and synthetically communicate issues and share them at various levels of the organization. They also must be familiar with technical product specifications and be able to point out the specific technical merits of our solution. Customer relationship skills are critically important in this role. Because customers want to be assured that the technology is reliable, the field applications engineer must be able to back up technical claims.
Your base salary range and title will be determined based on the location, experience, qualification, skills, knowledge, level, and pay of employees in similar positions.
About Picarro:
We are the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Our solutions are used in a wide variety of applications, including natural gas leak detection, ethylene oxide emissions monitoring, semiconductor fabrication, pharmaceutical, petrochemical, atmospheric science, air quality, greenhouse gas measurements, food safety, hydrology, ecology, and more. Our software and hardware are designed and manufactured in Santa Clara, California and are used in over 90 countries worldwide based on over 65 patents related to cavity ring-down spectroscopy (CRDS) technology and are unparalleled in their precision, ease of use, and reliability.
Natural Gas Network Management – a Digital Revolution
With regulations on pipeline safety being revised and tightened, pipeline operators are now looking at innovation to improve their asset management efficiency, relying on new, predictive tools to optimize network maintenance and assist in decisions for proactive replacement of assets within their infrastructure. The recent increase of objects connected to platforms gathering large amounts of data with powerful data analytics capabilities has given rise to a new way of approaching pipeline asset integrity. The Picarro Asset Management solution is part of this digital revolution and has been designed to meet next generation challenges to improve natural gas asset integrity management.
Picarro's mobile natural gas detection technology allows natural gas data to be collected at a speed and scale not previously possible. Advances in "Big Data" Analytics allow better-informed conclusions to be drawn from that data. Picarro Asset management solution is used to improve network safety, natural gas sustainability and asset operational excellence. https://naturalgas.picarro.com/
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability. Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.
If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Picarro, Inc. at [email protected] for assistance.
Picarro is looking for a customer-facing Field Application (FAE)/Technical support Engineer (TSE) to become a key member of our Energy Team and contribute to the development in Europe, especially the UK.
She or he will have a hands-on approach, strong technical acuity, and a willingness to drive customer satisfaction. This person will be responsible for providing technical support, installation, reparation, and maintenance on equipment, answering customers' requirements and issues, and supporting post-sales activity within major utility companies. She/he will also interface with new customers to organize and carry out field demonstrations and field trials using Picarro's flagship products at customer sites.
You will:
- Be responsible for installing and testing the Picarro system for enterprise customers on system deployments.
- Respond to technical support requests and technical questions and fix technical issues remotely or onsite.
- Provide a comprehensive diagnosis of the system through remote diagnosis and debugging.
- Fix technical issues (hardware and software) and organize timely replacement of parts.
- Manage spare inventory and related logistics activities.
- Support on-site customer projects.
- Address field questions and respond appropriately by providing detailed technical answers along with technical documentation as required.
- Log Customer issues and track resolutions.
- Perform Quality control of operations and ensure process and procedures are maintained.
- Develop strong customer relationships with key accounts.
- Create data deliverables (reports, dashboards).
- Upon circumstances, customer support might be required during evenings (2pm – 10pm)
- Prepare technical documentation and procedures.
- Provide training and documentation for Support Level 1 and Support Level 2.
- Manage the periodic maintenance of the Picarro systems.
- Graduate / post-graduate in engineering or science discipline (e.g. BE / BSc / MCA, etc.)
- Experience in a customer-facing technical support role
- Additional technical and professional credentials relating to the job requirement skills are advantageous.
- Driving license
Field application engineers need a wide range of skills and a solid technical base. Because field application engineers provide technical support, they must be able to summarize and synthetically communicate issues and share them at various levels of the organization. They also must be familiar with technical product specifications and be able to point out the specific technical merits of our solution. Customer relationship skills are critically important in this role. Because customers want to be assured that the technology is reliable, the field applications engineer must be able to back up technical claims.
- Field experience or hands-on practice or knowledge of multi-disciplinary system design and development (systems such as electrical, electronics, computerized, mechanical, optical, or a combination of these)
- Experience working in a customer-facing role.
- Good knowledge and understanding of system engineering process, engineering designs and control systems.
- The ability to travel frequently to customer sites (UK and/or abroad) on short notice is required.
- Comfortable in dealing with complex, abstract, or vague problems. Analytical skills to apprehend complex configurations with multiple failure causes.
- Strong skills in organization, timely delivery and independence are required.
- Clean, detailed, and clear documentation practitioner.
- Experience in project management is an asset.
- Be proactive as a customer advocate, looking for and solving problems before they surface.
- Ability to effectively communicate technical information to non-technical audiences. Excellent oral and written communication skills.
- Results-oriented team player with a "make it happen" attitude and drive for success in a fast-paced environment. Ability and affinity to respond quickly.
- Energetic, highly motivated, unmatched drive, and strong ability to influence others.
- Demonstrate the necessary skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
- English: full proficiency – Required/Mandatory
- Dutch and/or German – Is a strong asset
- French and/or Italian – an Asset
Your base salary range and title will be determined based on the location, experience, qualification, skills, knowledge, level, and pay of employees in similar positions.
About Picarro:
We are the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Our solutions are used in a wide variety of applications, including natural gas leak detection, ethylene oxide emissions monitoring, semiconductor fabrication, pharmaceutical, petrochemical, atmospheric science, air quality, greenhouse gas measurements, food safety, hydrology, ecology, and more. Our software and hardware are designed and manufactured in Santa Clara, California and are used in over 90 countries worldwide based on over 65 patents related to cavity ring-down spectroscopy (CRDS) technology and are unparalleled in their precision, ease of use, and reliability.
Natural Gas Network Management – a Digital Revolution
With regulations on pipeline safety being revised and tightened, pipeline operators are now looking at innovation to improve their asset management efficiency, relying on new, predictive tools to optimize network maintenance and assist in decisions for proactive replacement of assets within their infrastructure. The recent increase of objects connected to platforms gathering large amounts of data with powerful data analytics capabilities has given rise to a new way of approaching pipeline asset integrity. The Picarro Asset Management solution is part of this digital revolution and has been designed to meet next generation challenges to improve natural gas asset integrity management.
Picarro's mobile natural gas detection technology allows natural gas data to be collected at a speed and scale not previously possible. Advances in "Big Data" Analytics allow better-informed conclusions to be drawn from that data. Picarro Asset management solution is used to improve network safety, natural gas sustainability and asset operational excellence. https://naturalgas.picarro.com/
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, social orientation, nor on the basis of disability. Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.
If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Picarro, Inc. at [email protected] for assistance.
