About the job
Experis is a global leader in IT professional resourcing, project solutions, and managed services specializing in Business Transformation, Enterprise Applications, Cloud and Infrastructure, Digital Workspace and Cyber Security. As digital transformation and acute skills shortages in tech continue unabated, Experis provides talent with the powerful combination of in-demand technical skills together with the soft skills that are critical for business success. We are seeking a highly motivated Collections Analyst to join our team at one of our clients and help manage the financial health of the company by overseeing the collection of outstanding invoices
Job Role
You will be responsible for coordinating and following through on collecting payments, collection plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts. Attention to detail, organization, and multi-tasking capabilities are vital to being successful in this role.
Responsibilities
- Initiate collection calls to customers
- Resolve client billing problems
- Identify issues contributing to account delinquency
- Review and monitor assigned accounts and all applicable collection reports
- Provide timely follow up on payment arrangements and customer requests
- Make recommendations to management regarding customers to be placed on hold or sent to collection
- Research and resolve customer deductions
- Maintain and document communication with customers
- Prepare reports for management
- Review credit limits for new and existing accounts
Qualifications
Required
- 3-5 years of experience in a collection’s role in a commercial environment
- Proficient with Microsoft Excel at an Intermediate level or above (VLOOKUP, Pivot Tables, etc.)
- Strong verbal and written communication skills, customer service focused
- Fluency in English and French is mandatory
Preferred
- Basic knowledge of accounting principles
- D365 or similar ERP accounting application experience
- Knowledge or experience working with Excel specifically (Vlook up and pivot tables)
Specific Skills:
- Commercial collections
- Reconciliations – large volumes
- Excel – intermediate – V-look ups, Pivots
- Use of customer portals (AP, procurement inclusive)
- Analytical skills, analysis, data presentation
- Customer service, coaching and navigation of Corcentric portal use
- Knowledgeable in AP processing and ability to source improvements
- Complex business process reviews
- Verbal and written skills are required
- ERP experience (D365 preferred)
What We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and career development.
- A dynamic and collaborative work environment.
Join us and be part of a dynamic team where your skills and passion will drive innovation and success. Apply today and take the next step in your career!
