About the job
- You will be the product expert in charge of getting our primary products live. Along with keeping track of their status until they go live and ensuring connections are properly made
- These processes will be key to the success of our customers and DearDoc. You will identify and suggest areas of improvement within the team to help improve the processes for more efficient and effective workflows.
- Strong time management and organization skills (managing incoming requests to be completed in accordance with set SLAs)
- Ability to consistently follow-up on customer and team member requests
- Impeccable attention to detail to perform the highest quality of work
- Great communication skills and being available for the rest of team
- Understanding of customer experience with the products
- Being able to have conversations with customers through scheduled calls and provide them the necessary assistance
- Willing to learn about our products and value proposition. We’re constantly growing!
- Adaptability. We’re constantly moving
- Product support experience is required Resilient and hardworking (GRIT)
- A positive, polite, confident, sincere, and friendly disposition
- The ability to solve problems & to think dynamically
- Ability to think differently
- Team Player
- Efficient verbal and written communication is required
- Social Media skills are a plus
- Experience in SaaS is a plus
- Experience in HTML is a plus