Remote Information Technology Desktop Support (Mexico)

As a Client Support Technician, you will be providing IT support to small businesses in the Financial Services sector, including hedge funds and family offices. These clients recognize IT as a valuable investment and appreciate your expertise. You'll have the opportunity to work with the latest technology, expand your knowledge, and advance your career.

Key Responsibilities:

• Handle escalations from the helpdesk, providing advanced troubleshooting and resolution.
• Troubleshoot and configure network and infrastructure issues for our clients, ensuring minimal downtime and optimal performance.
  
  

Technical Areas of Focus:

• Switches and Routers
• Storage Area Networks (SANs) and Local Area Networks (LANs)
• Microsoft Exchange and Office 365
• Windows Operating Systems
• VMware & vSphere servers
• VOIP phone systems
  
  

Team and Success Metrics:

Join a team that values quality service and strong relationships with users, creating a positive work environment.

Your success will be measured by key performance indicators (KPIs) focused on:

• Quality of documentation and notes
• Achieving first time fixes
• Positive feedback from users
• You’ll have opportunities to learn and grow, supported by our internal training programs and regular one on one meetings with your manager.
• Hard work and dedication will be rewarded with opportunities for career advancement
  
  

Additional Information:

• A significant portion of your time will be spent onsite with clients, primarily in London. All travel expenses to client sites will be covered.
• Enjoy competitive compensation, a contributory pension scheme, company events, and private medical and dental insurance
  
  

Requirements

• Strong experience supporting Microsoft Windows and Active Directory is essential for this role.