About the job
Your job
The Koch Capability Transformation Team within Koch Global Services (KGS) is seeking an Applications Systems Analyst to join their product team to support and innovate with the Koch Industries Capabilities team.
Our Team
As we continue to transform our capabilities, you will be responsible for driving, challenging, implementing, and leading continuous improvements to enable customers to effectively utilize and gain new or additional value from applications that will be leveraged by Koch legal team. Additionally, you will be providing support for application implementations/projects, run and maintaining current applications and identifying consumer experience process enhancements.
A good candidate for this role is someone with the ability to develop relationships, strong problem-solving skills to troubleshoot and resolve issues, interacting with remote internal customers, and identifying long-term solutions or opportunities for improvement. This candidate should also have a collaborative mindset and capability to partner with customers, consumers, vendors, and the global support team to continuously enhance and optimize the products they support.
What You Will Do
Who We Are
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
The Koch Capability Transformation Team within Koch Global Services (KGS) is seeking an Applications Systems Analyst to join their product team to support and innovate with the Koch Industries Capabilities team.
Our Team
As we continue to transform our capabilities, you will be responsible for driving, challenging, implementing, and leading continuous improvements to enable customers to effectively utilize and gain new or additional value from applications that will be leveraged by Koch legal team. Additionally, you will be providing support for application implementations/projects, run and maintaining current applications and identifying consumer experience process enhancements.
A good candidate for this role is someone with the ability to develop relationships, strong problem-solving skills to troubleshoot and resolve issues, interacting with remote internal customers, and identifying long-term solutions or opportunities for improvement. This candidate should also have a collaborative mindset and capability to partner with customers, consumers, vendors, and the global support team to continuously enhance and optimize the products they support.
What You Will Do
- Build detailed knowledge of the application and understand interdependencies to assist in developing and providing long term product solutions.
- Use critical thinking and problem-solving skills to troubleshoot complex functional and technical issues for quick resolution and/or collaboration with the vendor to resolve.
- Be an escalation point to understand and effectively use critical thinking to troubleshoot complex configurations and settings within the application to assist users with resolving issues as well as with improving existing functionality.
- Elicit, analyze, and validate business requirements through various techniques (data analysis, process analysis, use cases, business rules definitions, etc.)
- Identify automation opportunities and integrations to recommend to the development team based on economic analysis and business requirements
- Partner with product teams, stakeholders, Global Process Owners, vendors, third party consultants, and IT teams to assist in implementation of technology solutions and projects, finding API connections and assisting in errors remediation.
- Test and validate new system releases and functionality, communicating effectively with customers on changes that impact their business, and creating documentation when applicable.
- Have the courage to challenge and escalate as necessary, embrace teamwork and differing cultures and opinions, be able to work independently, be reliable and trustworthy.
- Experience influencing, collaborating, and communicating with leaders, users, and stakeholders at all levels
- Strong prioritization and communication skills for all levels of the organization
- Proficient in the English Language
- Bachelor's Degree or higher in information systems, business OR relevant experience can be substituted in lieu of a degree
- Experience working in applications with business process workflow or implementing IT projects
- Asking good questions to dig deep into business processes; drive to truly understand business needs and system issues
- Critically think through requirements and data to solve business needs, applying good economic thinking to solutions
- Ability to work simultaneously on multiple issues and projects without causing disruption in deliverables.
- Strong economic, analytical, critical thinking and problem-solving ability
- Experience communicating and presenting to users/stakeholders in English at various levels within an organization and across the globe
- Collaboration and influencing skills with peers and customers to influence and gain alignment on objectives
Who We Are
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
