Hybrid Services Specialist 1 - Manufacturing Software Technical Support Services Specialist 1 - Manufacturing Software Technical Support

Job Description Summary Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles And Responsibilities

• Research and troubleshoot issues involving all aspects of the GE Vernova solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
  

Required Qualifications

• This role requires basic experience in the Services & Digital Customer Support Engineering.
• Bachelor's degree from an accredited university or college.
• Able to legally work in Mexico. This position can work remotely within Mexico.
• Effective written and oral communication skills in English and Spanish.
• Windows operating systems knowledge
• Basic knowledge on networking concepts
  

Desired Characteristics

• Prior Support Experience
• Linux experience
• Database programing experience
  

Did you know that research has shown that women [and people of color]are less likely to apply to a job unless they meet 100% of the requirements? GE Vernova is committed to building an inclusive workplace where everyone feels like they belong and can bring their entire selves to work – this drives our innovation! Even if you don’t meet every one of the preferred criteria in this job description, we encourage you to still apply as you might be a fantastic fit for this role, or other currently open roles.




Additional Information

Relocation Assistance Provided: No

• This is a remote position