Hybrid SEO Specialist SEO Specialist

Hi there! We are Jules and our client is looking for a SEO Specialist!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
  
  

If this opportunity sounds good to you, send us your resume!

Company Overview

Company is a full-service Digital Marketing Agency that specializes in Search Engine Optimization, Web Design and Development, & Local Service Ads.

The company has been recognized as one of South Florida’s Fastest Growing Internet Marketing Firms.

At Company, our employees are our most valuable asset – a group of talented thinkers, dreamers and doers who move the industry forward and provide our clients with impeccable service. Within our walls, you will find a one-of-a-kind culture that empowers the industry’s brightest individuals to do their best work, a culture where each individual is encouraged to further develop their professional goals. At Company, the journey is just as important as the destination.

Job Description

As an account manager, you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain our customers and ensure the transition of clients from satisfied to thrilled.

Key Skills

• Excellent communication skills both written and spoken
• High attention to detail
• Great people skills.
• Comfortable conducting meeting on cam via web meetings or phone (as needed) on a daily basis
• Strong project management skills
• Effective time management and personal accountability
• Eager to maintain client relationships
  
  

Communication

• Skilled in providing simplified explanations to complex or complicated concepts
• Outstanding written communication and verbal skills
• Understanding and ability to strategically communicate the fundamentals and practices of traditional and non-traditional forms of media
• Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy
  
  

Technical Skills

• Proficient use of SEO-related tools like Surfer SEO, project management tool like ClickUp
• Experienced in navigation of major internet advertising interfaces including, but not limited to Google
• Quantitative & Analytical Skills
• Able to use return-on-investment (ROI) as a decision making tool and provide analysis of relevant performance data to determine go-forward actions
• Comfortable meeting via ZOOM & other online meeting platforms
  
  

Job Skills & Responsibilities

• Handle all client meetings without Hayden
• Maintain a 98% retention rate YOY
• Overly communicate with the client & team
• Help bring ideas, SOPs, & get feedback from the clients to improve retention & account manager processes
• Pre schedule Website Design Meetings
• 1-2 per week call/email/text follow up on clients that have failed payments, no payments, no scheduled monthly progress meetings, Clients that ghost, etc
• Project management of assigned tasks in clickup
• Discuss with Operations Manager & CEO for new processes for client retention
• Meet with clients at least once per month to review reports, progress & plan going forward
• Run monthly reports (Agency Analytics, Ranking Report, Callrail, LSA, Analytics, Google Search Console)
• Review report information
• Put together key feedback for meeting or recap message
• Spend: SEO vs. PPC
• Cost Per Lead: SEO vs. PPC
• Open Items
• Ideas to suggest
• Next Steps
• Do live meeting via, Zoom where they can see you & your screen
• Send a follow up email with key items covered & open next steps
• Log & assign new tasks into ClickUp after client meetings, assign to team members and monitor these action items
• If a meeting can’t be arranged then an email recap should be sent each month (additional Loom video if needed)
• Discuss with the SEO Director a strategy for each client quarterly
• Make sure meetings with clients are notated on ClickUp CRM
• Update CRM along with status
• Reached out for meeting
• Had meeting
• Sent recap email in absence of meeting
• Respond to client emails on a proactive basis (within the same business day)
• Answer client inbound calls & deal with requests as needed
• Document tickets in notes, create tasks in clickup & follow through on open items for clients
• Weekly CEO/Operations manager meetings
• Bi-weekly Team meetings
• Upsell clients as needed (Commissions included)
• Follow up on tickets weekly to ensure they are in progress & close the loop with clients
• Update clients via email on the most important tasks when complete
• Guide clients to grant the agency access to GA, GSC, GBP, LSA, Google Ads, Callrail, Hosting & their website
• Sending deliverables to the client for review (i.e. keyword research, page optimizations, content strategy)
• Get feedback/approval from the client and loop the team in on any adaptations
• Coordination with other agencies we are working with (white-labelled) and their clients
• Monitoring team’s tasks and timelines within Clickup
• Monitor ongoing clients’ project boards and tasks
• Pull, interpret and send out monthly reports to clients
• Offboard clients (administrative and client communication and feedback survey)
• New Client Onboarding
• Welcome client via email
• Schedule Kick off calls
• Ensure teams have access and everything required to begin LSA, Google Ads Campaign, SEO campaign and strategy
• Review strategy document and present to the client for approval
  

Monthly Tasks

• Sending upcoming meeting agendas, post-meeting follow-ups
• Client wins: newly acquired keywords, upward keyword movements/1st position keywords, new featured snippets, Traffic Spike, good costs per lead,
• Monthly Reporting
• Prepare for monthly client reporting meetings (Day Prior to Client meeting)
• Discuss any outstanding issues or items with the SEO, design, dev, content,paid ads team
• Check ClickUp for:
• Action items completed during the last month
• Technical team to-do’s
• High Priority requests
• Review client dashboard reporting metrics, which include:
• Google Analytics
• Google Search Console
• Ahrefs keyword movements
• Agency Analytics keyword positions
• Organic leads (from website forms/calls Raw & Qualified Leads in Callrail)
• New backlinks
• New Content
• Work In-progress
• Work Completed