Homeoffice Consumer Relations Specialist - Remote
Talentify.io · United States, états-Unis d'Amérique · Remote
About the job
Employer Industry: Hearing Aid Manufacturer
Why Consider This Job Opportunity
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
Why Consider This Job Opportunity
- Competitive pay
- Opportunities for career advancement and growth within the organization
- Collaborative work environment
- Chance to make a positive impact on consumer satisfaction
- Possibility of remote work
- Excellent benefits package
- Handle consumer inquiries via phone and email regarding manufacturer policies and product information
- Research inquiries by consumers regarding history of hearing aids, accessories, and parts
- Perform outbound calls to consumers who require follow-up on inquiries
- Provide referrals for Hearing Care Professional using company systems
- Document all consumer interactions in systems designated by the company
- High school diploma or equivalent required
- 1 - 2 years proven customer service experience
- Ability to effectively communicate information and respond to questions from internal and external customers both verbally and via email
- Experience in effective de-escalation and call management in diverse situations
- Proficiency with Microsoft Office applications
- Hearing aid manufacturing and/or industry experience
- Working knowledge of Salesforce.com
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.
