About the job
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RESPONSIBILITIES:
Kforce has a client in Phoenix, AZ that is seeking an IT Client Support who provides professional support for end users of personal computers and their associated networks, hardware, software or peripherals, and troubleshoots, diagnoses and resolves complex operating offers. The IT Client Support also installs and configures software or hardware updates or patches.
Responsibilities:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
RESPONSIBILITIES:
Kforce has a client in Phoenix, AZ that is seeking an IT Client Support who provides professional support for end users of personal computers and their associated networks, hardware, software or peripherals, and troubleshoots, diagnoses and resolves complex operating offers. The IT Client Support also installs and configures software or hardware updates or patches.
Responsibilities:
- Provide professional support to end users with support, questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology and provide appropriate follow up to ensure clients' technical issues have been resolved to their satisfaction; May train end users in the use of software, hardware or telephone systems
- Install, configure or re-configure PC, Apple, and device hardware and software as requested or apparent, including any required moving of physical equipment, including printers and/or installing cable; May also maintain an adequate spare parts inventory of systems, subsystems and component parts used for repair work
- Prepare progress reports on worked performed, including documentation of installation procedures and tracking of customer service levels, to ensure that daily activity is captured correctly for historical purposes
- Perform basic network administration activities, including monitoring local area networks and servers throughout the campus, and reporting or escalating issues to the network and desktop engineering or corporate support team; Replace, move and/install printers or other peripheral devices as required
- Perform systems backups to ensure data integrity and preservation of information
- Assist in the support, installation, configuration and maintenance of macOS X and Microsoft based multi-user operating systems
- Assist corporate IT in providing end user access and authorization to various systems to maintain the appropriate security measures
- High School diploma or GED required
- CompTIA A+, OR Microsoft Certified Desktop Support Technician certification
- 2 years of personal computer technical experience, including the ability to perform basic PC and Apple software and hardware troubleshooting, and a proven ability to offer high-level desktop support in an enterprise environment
- Associate's degree in computer engineering or relative field
- Successful completion of one or more courses in core Microsoft Technologies (MCDST (Microsoft-certified desktop support technician), MCSE (Microsoft Certified Solutions Expert), or MCP (Microsoft Certified Professional))
- Proven knowledge and skills for Active Directory, Microsoft Office 365, Antivirus, Virtual Desktops, Web-based Application and Services, macOS X and Apple devices troubleshooting, SaaS connectivity and troubleshooting
- Proven knowledge and understanding of the basic technical aspects of telecommunication equipment and transmissions
- Documentation skills and knowledge of software necessary to maintain and communicate knowledge base articles
- Customer service orientation and the ability to work on multiple tasks
- Able to follow oral and written direction as they relate to the functions described above
- Able to interact effectively with end users to determine hardware and/or software issues
- Able to prioritize and perform multiple tasks simultaneously
- Able to relay moderately complex technical information to a non-technical individual and the ability to interact effectively with end users to determine hardware and/or software issues as described above
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
