Homeoffice Project Manager with verification

About D2L:

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

Job Summary:

Implementation & Training Services helps new and existing customers successfully onboard and launch with D2L products. We prioritize partnering with our customers by adopting a consultative approach.

As a Project Manager you will oversee the planning, implementation and tracking of single or multiple client projects from beginning to end, including responsibility for project scope, costs, and deliverables. Being a trusted partner and the client's primary point of contact, you will work closely with Sales, Customer Success, and other Services departments to ensure that each client is prepared and enabled for their launch. You can expect to be managing multiple projects concurrently at any given time, and you will be expected to manage and implement projects from initiation to final operational stage. You will lead empowered, matrixed, virtual teams to include D2L, Client and potentially 3rd party personnel. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

The role has responsibilities that traverse a broad spectrum of project, business, and technical accountability including project management, requirements facilitation, business analysis, technical solution design, and solution implementation.

How You'll Make An Impact

Project Management:

• Oversee the implementation of multiple concurrent small to medium sized projects for clients
• Lead the project team in determining client requirements and translating requirements into operational plans
• Develop and manage project plans, obtain appropriate client and D2L approvals; this includes managing project schedules and budgets
• Identify and assemble the appropriate blend of resources to meet project needs and requirements when needed, and manage sub-contractors as required
• Manage project communications, including regular status review meetings among project team members and clients, and prepares supporting project status reports
• Use project control procedures to manage changes to the agree plan, including timescales, scope, and budget
• Identify and assesses risks, severity and impacts; determine and implement risk mitigation strategies and agrees them with the client and internal to D2L as appropriate
• Conduct requirements analysis to assess client technical readiness and establish an implementation and configuration plan for the solution
• Support client acceptance testing of deployed solutions
• Use Project Management methodologies as applied at D2L

External and internal stakeholder management:

• Promote a ‘win/win’ attitude with the client
• Conduct project retrospectives / lessons learned, as appropriate
• Ensure D2L/ client adherence to legally binding requirements

Internal knowledge and process improvement:

• Promote knowledge sharing within the company
• Contribute to internal improvement initiatives as required
• Keep up to date with D2L and partner products and processes
• Keep up to date with new technology trends to help facilitate client learning solutions

Participate in other billable and non-billable responsibilities as required

What You'll Bring To The Role

• Experience in Professional Services project management, including delivering client software implementations throughout the end-to-end project lifecycle
• Strong knowledge of the practices, procedures and foundation of project management, with the ability to handle many small projects or a few medium-sized concurrent projects
• Outstanding organizational skills in order to manage multiple priorities and establish timeframes and resources that are reasonable and attainable
• Ability to multitask across simultaneous projects, remaining focused and composed even under pressure
• Ability to express ideas and information effectively, convey complex concepts in a straightforward manner and adapt communication style to suit different audiences and cultures
• Excellent English oral and written communication skills
• Fluency in a second European language is an asset
• Ability to instill confidence and influence customers’ decisions in a consultative manner as a trusted advisor
• Strong analytical and problem-solving to track record of identifying issues, gathering relevant information, and employing critical thinking to propose effective solutions
• Working with the following applications is an asset: Smartsheet, MS Project, Lucid Chart, Confluence
• Competency in the use of the MS Office suite of tools
• PMP certification considered an asset

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why We're Awesome

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through ;

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.