Homeoffice Customer Support Representative (Vietnamese)

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries.

Position: Customer Support Representative (Vietnamese)

Location: Remote from anywhere in the world

Employment type: Service Agreement/Self-employment (no Employment contract option available)

Remuneration: Fixed monthly payment

RESPONSIBILITIES:

• Assist clients worldwide through live support
• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management and deal with all departments to resolve issues
• Provide support and troubleshooting on Trading Platforms
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients, provide all relevant information to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Contribute to team effort by achieving targeted results.
  
  

REQUIREMENTS:

• Native / fluent in Vietnamese, both oral and written. Fluent in English (at least B2 level)
• Knowledge of FX industry will be considered as a major advantage
• Previous experience in a similar position will be considered as a major advantage
• Excellent communication skills (both oral and written)
• Able to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Working schedule: Monday to Friday.
  
  

OFFER:

• Competitive remuneration
• An opportunity to build a company and grow in it
• Private medical insurance
• The freedom and flexibility of fully remote work
• Collaborative and supportive team environment