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Customers. Their success is your success. Your success is our success. As a Customer Success Manager at Meister, you’ll engage with a portfolio of customers to build meaningful, long-term relationships and manage the entire customer journey, from onboarding to renewal. Think you’ve got what it takes? Then we’d love to hear from you.
Meister and You
- Find your place. We’re ambitious and well-funded: driving innovation and bringing value to users.
- Feel valued. Salaries at Meister fit your skills and experience. You’ll share in our success with an employee stock ownership program additional to your pay.
- Never stop developing. Progress along clear career paths, aided by experienced mentors who know Meister inside-out. Learn new skills during Innovation Week and tailor your individual training plan.
- Level up. Dedicated learning budget just for you and your growth.
- Get out there. Attend industry meetups and participate in exciting events.
- Choose where. Work with us in Vienna and/or remotely in Austria or Germany. Full-remote possibilities for international team members.
- Choose when. Organize your work week as you like with our flexitime agreement.
- Choose how. Select your own hardware and join an agile environment that promotes autonomy.
- Get there. Public transport card or other commuter benefits.
- Stay healthy. Subsidized indoor, outdoor and wellness activities in Austria, Germany or the US.
- Relax. Extra vacation day on your birthday, plus December 24 and 31. Entitlement increases the longer you’re at Meister.
- Celebrate. Regular events, including an annual company retreat and frequent team activities.
What Makes You Special
- 5+ years’ experience. You bring extensive experience in customer success within the B2B SaaS industry.
- Industry knowledge. You have extensive experience in overseeing the customer lifecycle and bring a deep understanding of customer success best practices and methodologies, enabling you to provide expert guidance and support both internally and externally.
- Excellent communicator. You are a charismatic, native-level speaker of German and English, capable of engaging and inspiring our customers.
- Strategic thinking. You adapt and execute customer success strategies according to Meister’s unique circumstances and company goals, demonstrating a builder mentality that drives continuous improvement.
- Analytical skills. You independently analyze customer health metrics and KPIs to identify areas for improvement, using data-driven insights to enhance customer satisfaction and retention.
- Project management. You organize comprehensive customer success plans, manage projects effectively, and coordinate with cross-functional teams to ensure timely and high-quality deliverables.
- Agile mindset. You bring experience in using scrum, agile or similar frameworks to enhance project efficiency and collaboration.
- Experience with digitization initiatives. You have a background in leading or participating in digitization projects, driving innovation and process improvement.
MeisterLabs GmbH is an equal opportunity employer and committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. All qualified people are encouraged to apply.
