About the job
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Summary
The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times.
This is a fully remote position with a car allowance included in the package.
This person will have a combination role between onsite with customers and remote work. Office working is occasional/voluntary.
Software Field Service Engineer
This role is ideal for an IT Support Engineer with experience working in 2nd or 3rd level customer support, with a desire to work with state-of-the-art technologies.
You will be part of a high-performing team who are always ready to help each other and their colleagues in the field, ensuring we always provide customers with the exceptional level of service that they expect from Varian.
After receiving product training, you will be trusted with the remote support of software products and associated equipment that will be used in our fight against cancer.
Support engineers at Varian work in small teams and should be independent and be able to solve different kinds of problems by themselves. There is a surrounding support structure which gives access to advice, help or guidance at any time.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
Privacy Statement
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Summary
The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customers servicing and repairs needs ensuring that our customers’ equipment operates efficiently at all times.
This is a fully remote position with a car allowance included in the package.
This person will have a combination role between onsite with customers and remote work. Office working is occasional/voluntary.
Software Field Service Engineer
This role is ideal for an IT Support Engineer with experience working in 2nd or 3rd level customer support, with a desire to work with state-of-the-art technologies.
You will be part of a high-performing team who are always ready to help each other and their colleagues in the field, ensuring we always provide customers with the exceptional level of service that they expect from Varian.
After receiving product training, you will be trusted with the remote support of software products and associated equipment that will be used in our fight against cancer.
Support engineers at Varian work in small teams and should be independent and be able to solve different kinds of problems by themselves. There is a surrounding support structure which gives access to advice, help or guidance at any time.
- Install, Upgrade and Support of our software portfolio including the application and underlying infrastructure
- Support of our customers in relation to the basic application of our products
- Work as a part of cross functional teams to improve products, processes, and services
- Ensure all work is reported and recorded correctly in a timely manner
- Maintain a suitable degree of professional knowledge of OIS products, the infrastructure and associated technologies
- Prioritise and manage complex workload
- Establish a good working relationship with customers, third party service providers and colleagues
- Experience in a second level IT customer support role of Window-based computer architecture, ideally also including server and desktop platforms
- Microsoft products technical qualification or equivalent practical experience
- Citrix and SQL experience is desirable
- Experience in supporting servers in virtual environment infrastructure using virtualisation technology such as VMware technologies
- Understanding of networking principles
- Excellent listening and questioning skills combined with the ability to interact confidently with customers to establish what the problem is and explain the solution
- Independent and responsible way of working
- Fluency in English, both written and spoken
- Willing to work normal and non-normal hours as required to support our customers
- Travel to customer sites within UK & Ireland as required, typically up to 40%
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
Privacy Statement
