SS&C Technologies · nan, · Remote
About the job
Job Description
Job Description
As a Client Support Representative for the Client Services (CS) Group, you will provide great service to Advent Software’s clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction. This position is for a applicant within the Greater Manchester area.
About Us
Are you looking for a place that perfectly blends financial services and technology? Do you enjoy problem-solving? At SS&C Advent Client Support, we help make our clients successful by solving their technical challenges and by providing guidance on the use of our various software and services offerings. Do you want a career and not just a job? Then you should talk to us.
What we'll provide:
- Excellent training based on 30+ years of industry experience.
- Well-defined career paths.
- Access to technology
- A teamwork-based culture that spans globally.
- Issues (low-Volume, high-complexity) and assignments that will challenge you daily.
- An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.
- Strong customer focus and ability to manage and exceed clients’ expectations for support.
- Excellent interpersonal skills and ability to work well within a team environment.
- Superior troubleshooting and analysis / resolution skills.
- Proven aptitude to learn complex technical and theoretical information quickly.
- Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
- Excellent written and verbal communication skills in English, with a strong attention to detail.
- Ability to understand and convey client business requirements to senior level resources for escalation.
- Intermediate knowledge of SQL, including be able to understand and write SQL queries and a knowledge of a SQL database and its maintenance.
- Working knowledge of MS Windows, MS Office, system architecture, and environments.
- Flexibility to support market hours.
- A degree: MIS, computer science, other technical, economics, business management, or finance.