About Epigeum

Founded within a university setting, Epigeum is the leading provider of exceptional online courses designed to help universities and colleges transform their core activities in Research, Studying, and Support and Wellbeing. We collaborate with universities globally to create our courses, ensuring that our content is grounded in the current needs and requirements of the higher education market.

The Sales and Implementation team is a small, dynamic, team, united by our passion for education, technology, and innovative thinking. We pride ourselves on our personal relationships with our clients, and we are keen to recruit a new team member to our team in Australia.

Could you be our new Academic Partnerships Consultant? Do you have?

• Proven ability in business development/account management and/or a consultative role, preferably in the higher education sector or similar.
• Exceptional written and verbal communication skills and experience delivering effective presentations virtually and in person.
• Experience working with customers to assist with the delivery of technology and offering support where required.
• Ability to work independently and prioritise workload and time effectively
• Proficiency in the MS Office suite, CRM systems, and sales enablement tools.
  
  

Your new role:

The Academic Partnerships Consultant generates new leads, promotes and sells Epigeum’s online courses to higher education institutions across Australia and adjacent markets, to meet and surpass revenue targets and ensure their successful implementation by enhancing customer success.

As Academic Partnerships Consultant you will:

• Conduct market research, lead generation and qualification, and manage new and existing customer accounts.
• Ensure renewal of current subscriptions, upsell existing products, and identify new opportunities to exceed revenue targets.
• Maintain integrity of customer data and reporting in the CRM system.
• Provide effective support to new and existing customers by raising awareness of Epigeum programmes, providing training, and enhancing overall user satisfaction.
• Engage with existing users to build communities around specific subject areas, including the organisation of Community of Practice events.
• Create and update implementation materials tailored to our customer's needs, using technology to boost product usage.
• Work collaboratively with Implementation, Marketing, and other relevant functions to provide exceptional customer support.
• Work closely with and provide administrative support to the Senior Academic Partnerships Manager.
• Develop and maintain an advanced understanding of Epigeum's product offerings to better support external customers.
• Stay informed of key issues in the university sector in your territory.
  
  

A cover letter is important to us, this offers the hiring manager valuable insights into how your skill set aligns with the role, what unique contributions you can bring to the team and why you are interested in this position. Therefore, when applying for this role online, please upload your cover letter and CV as one document.

Applications without a cover letter may regrettably not be reviewed.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong.  As a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.