We’re Hireup, delivering disability support as it should be.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone.

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What you'll do - Team Lead - Lifestyle Coordination

Lifestyle Coordination is one of Hireup’s critical success services, providing local, face-to-face wrap-around service for clients who need end-to-end support to maintain and monitor their living or support arrangements.

• Lead a small team of Lifestyle Coordinators on a daily basis as they do the frontline work to support our clients. This includes providing support to hire, onboard, train, coach Lifestyle Coordinators.
• Create a passionate, purpose-driven, supportive and motivated work environment for Lifestyle Coordinators in your team
• Complete ad hoc and regular compliance activities to the highest standards
• Ensure the team has adequate access to subject matter expertise
• Understand, communicate and deliver on team KPIs in line with targets including customer success and growth
• Monitor and report on KPIs using data, and assist with story-telling against those data points.

Your Background

• A minimum of five years in the NDIS sector, including direct disability support work with demonstrated experience with specialised and/or clinical support requirements.
• Demonstrated exceptional people management skills, and ability to lead high performing teams.
• Experience managing change.
• Excited to work in a for-purpose business where both commercial and social priorities are important.
• Passion for a pragmatic, proactive, person-centred, positive, risk-tolerant approach to support with a focus on client choice and control.
• Demonstrated systems thinking, with the ability to navigate, learn, analyse and improve technology and processes.
• High-level written and verbal communication skills, with an ability to adapt style to suit individuals.
• Impeccable organisational skills, drive and intrinsic motivation.

Why should you join?

You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You will get:

• Opportunities to develop - we are always learning!
• We’re a hybrid organisation, offering flexibility in how and where you do your best work.
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability support as it should be.

Apply now through the button below or please contact Amy on amy.nguyen@hireup.com.au.

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.