About the job
Responsibilities
- Provide fast, accurate, and personalized communication to Restream users through live chat, email, social media, and phone
- Solve customer issues by developing expertise in relevant product areas, and by learning to troubleshoot a diverse range of customer issues
- Identify and surface individual customer trends and process improvements by collaborating with the team
- Contribute to your ongoing learning and success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience
- Be an advocate of Restream, and share product knowledge with customers to improve overall awareness of LIVE streaming
- Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences
- Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)
- Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc…
- Ability to multitask, and handle multiple client conversations simultaneously
- You are resourceful, flexible, and can hold yourself accountable
- You are available to work assigned shift rotations as needed
- Familiarity with LIVE streaming, and/or experience working with content creators is the MUST
What we offer:
- Startup environment and a flat company structure
- Work closely with founders and team to build and grow the product
- Direct influence and impact on the direction of the product and development
- The ability to create something that influences people’s lives
- Equity packages for you to truly be a part of the Restream journey