Job Description

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

With 130,000 employees worldwide, DXC Technology is one of the world’s leading technology services providers.

We have an exciting opportunity for an experienced Catalogue Manager to join our Velocity Centre team.

You will be the single point of contact for all catalogue related interactions to the Customer, Service Providers and Account Lead.

Successful candidates must hold SC clearance or be eligible to be vetted for this.

Roles And Responsibilities

• Acts as a Subject Matter Expert for Service Catalogue Maintenance requests, supporting best practices and implementations
• Translates Customer defined business requirements into catalogue configuration specifications to be implemented in the Service Catalogue
• Works with key stakeholders to ensure modifications to the catalogue are aligned to standards and contractual obligations
• Facilitates testing and provides support to ensure changes implemented align with defined business requirements
• Plans catalogue changes within the defined maintenance cycle
• Provides input into Capability for continuous improvement of the global Velocity Centre services, including all elements of the service package (process, procedure, work instructions, report standards, training, tool capability, automation, etc.)
• Interacts with Account Lead to implement catalogue items from frequent NSSR requests
• Monitors the service request environment, identifying and responding to new and changing business needs and possible improvements in efficiency
• Participates in Catalogue implementation to receive knowledge transfer of customer catalogue
• Performs proactive catalogue audits on catalogue utilisation
• Writes knowledge articles to communicate catalogue changes that will impact end users through the portal
  
  

Essential Skills Required

• Customer Focused
• Analytical and inclined with a technical mindset
• Ability to build and maintain relationships with various levels of management.
• Good coordination skills as needed with the various stakeholders/customer and impacted teams
• Action oriented & results driven.
• Skilled in Conflict Management (includes reading situations, seeing them as opportunities, listening skills, ability to settle disputes, negotiation skills)
• Detailed Oriented.
• Excellent excel skills (vlookup, sums, basic pivots)
• Basic programming skills
• Analytical thinking and IT oriented profile
• Understanding of variables, excel vlookup
  
  

Desirable Skills

• Basic understanding of PC peripherals
• Experience with bod data in excel
• Knowledge of Catalog data architecture and how it is applied to standard service request tool(s) (e.g. ServiceNow)
• Knowledgeable of contract language and ability to understand.
• Knowledge of the Knowledge Management process.
  
  

To be considered for this role, you must meet the below criteria in order to pass security clearance:

• Have resided in the UK for the past 5 years
• Hold a British Passport
• Hold SC Clearance or be eligible to be vetted for this
  
  

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.