Details zum Jobangebot
Johannesburg - Gauteng ~ Remote
ENVIRONMENT:
PLAY a pivotal role in overseeing and optimizing the day-to-day operations of the Joburg division of a leading Data Solutions Provider seeking a Software Support professional with strong client management and leadership. You will collaborate closely with cross-functional teams to streamline operations, improve productivity, and ensure the highest level of customer satisfaction. The ideal candidate must possess a suitable B Degree and have 3-5 years work experience in the FMCG/IT industry and 2-3 years in Operations Management or having worked as a Project Lead. You will also require proficiency in Office 365, experience with Account Management and strong Sales and Customer Service.
DUTIES:
Client Management
- Oversee the administration and management of the system.
- Customize and configure the system to meet the needs of the client and optimize user experience.
- Ensure accuracy and integrity within the system.
- Build and maintain strong relationships with clients, serving as the primary point of contact for support-related inquiries and escalations.
- Proactively engage with clients to understand their needs, address concerns, and identify opportunities for service improvement.
- Act as an advocate for clients within the organization, ensuring their voices are heard and their issues are resolved promptly.
- Conduct and minute client meetings to ensure deliverables are met.
- Manage the Support team and ensure client satisfaction.
- Manage and allocate resources effectively to support day-to-day operations and project requirements.
- Monitor resource utilization and identify opportunities for optimization.
- Manage daily client queries, issues, and concerns.
- Provide technical support to customers (change pins, create profiles, set table locations, etc.).
- Action support emails and calls.
- Train new and existing clients on the Portal.
- Ensure training content is updated and relevant.
- Maintain training records of each client.
- Evaluate training effectiveness and document.
- Any relevant B Degree.
- 3 5 Years working in FMCG or IT industry.
- 2 3 Years in Operations Management / Project Lead.
- Microsoft Office 365.
- Account Management and collaboration.
- Business and sales acumen.
- Strong administrative capabilities.
- Customer satisfaction.
- Ability to travel, if required.
- Any Sales or Facilities Software experience.
- Relationship building.
- Interpersonal communication.
- Detail orientated.
- Professional.
- Responsible and accountable.
- Time and Stress Management.