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Community Care Coordinator at Appletreedental

Appletreedental · Rochester, États-Unis d'Amérique · On-site

$41,600.00  -  $45,760.00

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Description

Join our non-profit group practice dedicated to providing comprehensive dental care to all individuals, including those with special access needs who face barriers to care. We are seeking a Community Care Coordinator to ensure a smooth patient experience by managing scheduling, coordinating provider availability, and delivering exceptional customer service.

Key Responsibilities

  • Works directly with a facility dental liaison to ensure successful on-site dental care and oral health care screening visits
  • Prepare the clinical provider schedules for on-site care visits
  • Report, document, and address customer service inquiries from patients, patient representatives, and facility staff members
  • Coordinate monthly visits to our contracted on-site care facilities for dental services and oral health screenings
  • Enter monthly provider schedules into Open Dental and distribute to appropriate staff
  • Update facility records as needed
  • Confirm patient appointments, with family members and/or the facility staff
  • Scan and enter new and/or updated patient information
  • Enter and verify insurance plans, and document changes and updates accordingly
  • Perform pre and post quality assurance for appointments and send insurance claims
  • Send and follow up on treatment plans sent to families and update status accordingly
  • Send and follow up on insurance pre-authorizations and update status accordingly
  • Scan and process patient treatment information including fax correspondences
  • Discuss appointment and account information with patients and their responsible parties

    • Why Join Us?

  • Meaningful Work – Make a difference in a mission-driven, patient-centered practice.
  • Professional Growth – Gain valuable experience in a supportive team environment.
  • Inclusive Workplace – Work in a welcoming setting where all contributions are valued.

    • Requirements

  • HS Diploma or GED required
  • Customer Service, scheduling, and phone experience preferred
  • Dental office experience strongly preferred, but not required
    • Apply Now

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