Hostel Guest Services Lead | Full Time en HI USA

Do you love interacting with travelers from around the world? Join HI USA at our vibrant New Orleans hostel and explore the perks of being part of our team. We are currently accepting applications for a Guest Services Supervisor who will help ensure an exceptional guest and group experience.

Position Details: 

Pay: $17.75 - $19.25 per hour

Shifts: Flexible availability required, Willing to work/cover evenings, weekends, overnights, and holidays

Type: Full-time, benefit-eligible 

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). 

Perks: 

- Free stays at other HI USA hostels (subject to availability) 

- Discounts on hundreds of brands 

- On-the-job training 

- Opportunities for growth within HI USA 

- Friendly and inclusive work environment 

Responsibilities: 

 - Oversee front desk, lobby, and Grab and Go operations

- Recruit, train, and manage front desk staff.

- Handle scheduling and cover shifts as needed. Ensure accurate completion of bank deposits and daily paperwork.

- Maintain guest and group experience, addressing inquiries and feedback.

- Promote HI USA’s mission and provide information on memberships and local area.

- Perform housekeeping, laundry, and light maintenance duties.

- Conduct hostel tours and orientations.

- Provide overnight, on-call assistance for emergencies.

- Other duties as assigned.

Skills/Qualifications: 

- Associate degree and 2 years of customer service or front desk management experience.

- Proficient in cash handling and recording receipts.

- Strong organizational and multitasking skills.

- Familiarity with reservation/accounting systems.

- Excellent conflict resolution skills.

- Computer literacy (Windows, MS Word, Excel, Outlook preferred).

- Willing to work evenings, weekends, overnights, and holidays.

- First Aid and CPR certification preferred; training can be provided.

- Ability to speak a second language is a plus.  

Physical Requirements: 

- Regularly required to sit, use hands and arms 

- Frequently required to stand, walk, talk, and hear 

- Occasionally required to climb or balance 

- Must be able to lift and move up to 50 pounds 

- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus 

- Noise level in the work environment is usually moderate 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

We Make a Difference!  

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Guest Services Supervisor.

Want to see what a day in the life at HI USA looks like? Follow us on TikTok!