Program Overview – Financial Empowerment, Community Programs Unit The Financial Empowerment (FE) Program serves to prevent, reduce, and alleviate poverty by directly addressing the financial barriers in the lives of our clients. We provide free and unbiased financial counselling, education, and tax filing support to Torontonians who are living on a low income and who are unable to address these issues alone. We are a program in constant development and expansion, actively pursuing opportunities to explore innovative methods, and produce research on best practices to maximize client impact.
What You Will Do
Assist in determining client suitability and eligibility for services
Coordinate the intake/appointment booking functions for Income Tax services
In collaboration with other staff, coordinate the scheduling and operation of tax clinic service delivery
Provide training/oversight to students and volunteers
Manage a high volume of inbound and outbound calls and emails
Update and manage client files in customer relationship management database
Participate in program planning and development activities by participating in meetings and providing input on service design
Perform outreach and networking activities as needed to build relationships with strategic community partners to reach target client groups.
Provide support to other programs looking to connect their clients with FE services.
What You Bring to the Team
Bachelor’s Degree in Social Work, Finance, Business Administration, or a related field.
2+ years of experience working or volunteering in a community-based setting or the not-for-profit sector
Experience performing intake or outreach with marginalized and vulnerable populations, participation with a Community Volunteer Income Tax Program (CVITP) and/or coordinating a large volunteer program considered an asset.
What Will Set You Apart
Ability to adjust communication or teaching style to meet the needs of diverse groups of clients facing a variety of personal and systemic barriers.
Experience working from a client-centered, anti-oppressive framework.
Outstanding communication and interpersonal skills.
Detail-oriented, independent worker with strong organizational and time management skills.
Comfortable setting up mobile technology (e.g. laptops, Wi-Fi hub, projector, etc.).
Strong computer skills including MS Outlook, Word, Power Point and Excel.
Experience working with and mentoring volunteers and students with varied skill sets.
Strong understanding of intersectionality of race, age, sexuality, gender, ability, and the associated risks of poverty and homelessness. Those with lived experience of one or several of these dynamics are highly encouraged to apply.
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