Training Support Specialist - In Office / Hybrid / Remote en Longbridge Financial

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

General Responsibilities:

The Training Support Specialist plays a vital role in ensuring the seamless delivery and administration of training programs throughout the organization. This position is responsible for assisting with organization, communication, and continuous improvement of training initiatives. The specialist works collaboratively with the 5-member training team, marketing team, and compliance leaders to coordinate training, maintain accurate records, and support the ongoing development of learning materials and processes. Additionally, the role includes helping to gather and analyze training feedback (surveys, pre and post knowledge checks, quizzes) to enhance the quality and impact of training and providing administrative support for the Learning Management System (LMS).

Primary Job Duties:

• Support training team with the coordination of training sessions, including enrolling participants, confirming speakers, arranging webinar meetings
• Wholesale Training Webinars -- Assist the Wholesale Trainer in the coordination of Wholesale Partner training sessions including scheduling webinars in GoToWebinar or Microsoft Teams, updating the Sharepoint Training Calendar, assisting with writing webinar descriptions, coordinating  monthly with the Marketing Team for webinar description compliance approval and then providing the GTW links to them for advertising to the Wholesale Partner base, and facilitating the actual webinars when needed. 
• Virtual Training Producer, providing technical support, managing the virtual training environment and enhancing learner engagement. 
• Revise Training Materials -- Review the complete library of training materials the Training Team has developed and identify when updates are needed as guideline changes occur, Credit Policy Alerts for both Platinum and HECM are issued, FHA Mortgagee Letters are published, or internal processes change.  Assist Trainers with actual revisions as needed.
• Mandatory Compliance Training -- Monitor the completion of required quarterly compliance courses across the organization using reporting from the LMS.  Provide timely updates to department managers for employees who have not completed the courses and follow up where necessary.  Provide progress reports to the Director of Training and SVP of compliance and Legal.
• Evaluation and Feedback – Assist in collecting, organizing and evaluating the effectiveness of training programs by collecting feedback from participants and analyzing training outcomes to improve future sessions.  Facilitate polls and surveys, administer pre-assessment and post-evaluation forms, and analyze and compile reports.
• Learning Management System – Administrate for both the LBF employees and Wholesale Partners.  Set up user accounts, maintain user profiles, update group enrollment as needed, manage training material content, and assign courses under the direct supervision of the Director of Training.  Provide accurate and timely reports on LMS utilization and course completion. 
• Training Material Preparation – Aid trainers with content development by assisting with research of guidelines, statistics and other material as needed

Required Education, Training, and Experience:

• College degree preferred 
• Two plus years of training support and virtual training producer experience
• Detail oriented with an ability to focus, multi-task, and work well under pressure
• Excellent communication and customer service skills
• Skilled in Microsoft Suit, including ability to learn additional training software
• Experience working with learning management systems a plus

• Full benefits
• 401(k) with company match
• Paid time off
• Working in a growing and dynamic industry
• LBF is an EEO/AA/Vet/Disabled Employe
• Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.