AI Engineer en Guardian Life

Role Summary: 

We’re seeking a skilled Chatbot Developer experienced with Amelia (IPsoft) and SoundHound AI platforms to build intelligent conversational interfaces for chat and voice channels. You’ll work cross-functionally to deliver seamless, human-like AI experiences. 

Key Responsibilities: 

• Develop and deploy chatbots using Amelia. 

• Design conversational flows, manage intents/entities, and integrate backend systems 

• Collaborate with UX and tech teams to refine user interactions 

• Optimize NLP/NLU accuracy and performance 

• Monitor, test, and improve bot behavior using analytics and user feedback 

Required Skills & Qualifications: 

• Proven experience working with Amelia by IPsoft other voice/NLU platforms. 

• Strong knowledge of NLP/NLU concepts and chatbot architecture. 

• Experience with REST APIs, webhooks, and data handling in backend systems. 

• Familiar with Groovy, Java, and Python for scripting and integration. 

• Ability to troubleshoot and debug conversational flows in production. 

• Hands-on experience with test case design, bug tracking tools like JIRA, and QA documentation 

• Working knowledge of REST API testing using tools like Postman or Swagger 

• Familiarity with chatbot transcripts/log analysis for functional and UX issues 

• Exposure to voicebot UX testing, including audio response validation and latency checks 

• Understanding of voice and IVR development and voice-first UX design principles. 

• Excellent communication skills and ability to translate business needs into technical solutions.