- Professional
- Escritório em Chennai
Job Description:
Role Summary:
We’re seeking a skilled Chatbot Developer experienced with Amelia (IPsoft) and SoundHound AI platforms to build intelligent conversational interfaces for chat and voice channels. You’ll work cross-functionally to deliver seamless, human-like AI experiences.
Key Responsibilities:
Develop and deploy chatbots using Amelia.
Design conversational flows, manage intents/entities, and integrate backend systems
Collaborate with UX and tech teams to refine user interactions
Optimize NLP/NLU accuracy and performance
Monitor, test, and improve bot behavior using analytics and user feedback
Required Skills & Qualifications:
Proven experience working with Amelia by IPsoft other voice/NLU platforms.
Strong knowledge of NLP/NLU concepts and chatbot architecture.
Experience with REST APIs, webhooks, and data handling in backend systems.
Familiar with Groovy, Java, and Python for scripting and integration.
Ability to troubleshoot and debug conversational flows in production.
Hands-on experience with test case design, bug tracking tools like JIRA, and QA documentation
Working knowledge of REST API testing using tools like Postman or Swagger
Familiarity with chatbot transcripts/log analysis for functional and UX issues
Exposure to voicebot UX testing, including audio response validation and latency checks
Understanding of voice and IVR development and voice-first UX design principles.
Excellent communication skills and ability to translate business needs into technical solutions.
Location:
This position can be based in any of the following locations:
Chennai, GurgaonCurrent Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
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