Fraud Risk Technician en Army and Air Force Exchange Service (AAFES)
Army and Air Force Exchange Service (AAFES) · Dallas, Estados Unidos De América · Onsite
- Professional
- Oficina en Dallas
Job Description
Reviews and analyzes customer accounts and transactions to identify potentially fraudulent activity and minimize risk to the exchange customer.
Employment Category
Regular Full Time
Job Tier
2
Job Qualifications
Two years of experience in finance/accounting, loss prevention, and/or related customer service. Prior experience in fraud detection or prevention is preferred.
Supervisor
No
Facility Name
FRAUD RISK OPERATIONS
Job Type
Management
Salary Minimum
$44,704.00
Exchange Location
United States - Texas - AAFES Headquarters (Dallas)
Major Duties
Researches assigned cases of fraud or disputes on customers' accounts following applicable policies, guidelines, and procedures.
Reviews customer orders, account history, and other applicable records to identify potentially fraudulent transactions.
Engages and responds to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications.
Performs account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts including, but not limited to, transfer of account balances and placement or release of restriction on customer check cashing or credit privileges.
Performs other duties as assigned.
Reviews customer orders, account history, and other applicable records to identify potentially fraudulent transactions.
Engages and responds to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications.
Performs account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts including, but not limited to, transfer of account balances and placement or release of restriction on customer check cashing or credit privileges.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
MAY BE REQUIRED TO WORK NIGHTS/WEEKENDS/HOLIDAYS.
MAY BE REQUIRED TO WORK NIGHTS/WEEKENDS/HOLIDAYS.
