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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our bespoke approach to career development, helping professionals find exceptional opportunities across the continent.

Job Overview

We are currently scouting for talented individuals to join our team as Italian Speaking Customer Experts for a Tech Leader position in Greece. This is a unique opportunity to advance your career within the fast-paced telecommunications industry, providing high-quality support to a global client base while enjoying a vibrant lifestyle in the Mediterranean.

Key Responsibilities

• Provide expert technical and administrative support to Italian-speaking subscribers regarding telecommunications services.
• Troubleshoot connectivity, hardware, and software issues for mobile and broadband users.
• Manage customer inquiries regarding billing, contract renewals, and service upgrades with professionalism.
• Maintain a high level of customer satisfaction by delivering accurate and timely resolutions.
• Collaborate with cross-functional teams to resolve complex technical escalations within the telecommunications network.
• Document all interactions in the CRM system to ensure detailed account history and service tracking.
• Stay updated on the latest telecommunications products and features to offer informed recommendations to customers.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English (for internal training and documentation purposes).
• A passion for technology and a desire to build a career in the telecommunications industry.
• Excellent problem-solving skills and an empathetic approach to customer care.
• Willingness to relocate to Greece for this rewarding professional journey.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Fully Paid Training programs for professional development.
• Private Health Insurance coverage.
• And Much More, including networking events and career advancement pathways in Greece.

Life in Greece

Choosing one of our Italian-speaking jobs means embracing the unique beauty of Greece. You will experience a perfect blend of ancient history and modern city life, all set against a backdrop of beautiful weather and breathtaking coastlines. The culture in Greece is known for its hospitality and vibrant social scene, making it one of the most sought-after destinations for international professionals.

Working in Greece provides an unmatched quality of life, featuring world-class Mediterranean cuisine and a laid-back atmosphere that perfectly balances your professional ambitions. By joining our team for this Italian Speaking Customer Experts for a Tech Leader position in Greece, you are choosing a lifestyle that combines career growth with the sun-drenched charm of the Aegean. Discover why so many professionals choose to pursue their careers among the many jobs in Greece today.

How to Apply

If you are ready to take the next step in your career and join a leader in the telecommunications sector, we invite you to click 'Apply Now' to submit your application. Join our team at Mercier Consultancy Group and start your new chapter in Greece today.