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German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD Germany · Remote

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Description

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a German Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. This role is perfect for those who have a passion for customer service and wish to assist German-speaking clients with their travel and booking needs.


Responsibilities

  • Provide exceptional support to customers in German through multiple communication channels, including phone, email, and live chat.
  • Assist clients with the booking process, including making, modifying, and canceling reservations as needed.
  • Troubleshoot any issues related to bookings and offer effective solutions to ensure customer satisfaction.
  • Document all customer interactions accurately in the CRM system for quality assurance and service improvement.
  • Work collaboratively with internal teams to resolve complex customer issues in a timely manner.
  • Keep up-to-date with company policies, travel offerings, and promotions to share accurate information with customers.

Requirements

  • Fluency in German (both written and spoken), with English proficiency as an advantage.
  • Previous experience in customer service, especially within the travel or hospitality industries, is preferred.
  • Outstanding communication skills and a friendly, customer-oriented attitude.
  • Strong analytical and problem-solving abilities to effectively manage customer complaints.
  • Familiarity with CRM systems and online booking tools is a plus.
  • Willingness to relocate to Greece and adapt to a new cultural environment.
  • Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.

Benefits

  1. Competitive Monthly Salary
  2. Fully Paid Relocation Package
  3. Fully Paid Training
  4. Health Insurance
  5. 2 Extra Salaries Per Year
  6. And Much More...