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Customer Service Executive - UCV Finance - Motor Finance - Sales - Akola - Yamuna Tarang Complex - CSE

Tata Capital Limited · Akola, India · Onsite

  • Junior
  • Office in Akola
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Key Objective of the Job:

A CSEr who effectively manage DSE interactions, channel partners and the open market. BDM’s responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables:

 

Lead Generation

  • Generate leads for UCV deals through interactions with DSE or through channel partners/open market.

 

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries.
  • Cross-selling product offerings to customers.
  • Educates customers with information to build their understanding of issues and capabilities.
  • Goes beyond their day-to-day work to assist customers in a positive manner.

 

Dealer Relationship Management

  • Maintaining relationship with assigned dealer.

 

Deal Processing

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

 

Internal Stakeholder Management

  • Interact with operations and credit team in order to ensure smooth processing of loan application.

 

Education Qualification: 

Undergraduate/Graduate in any stream. 

Commerce Graduate preferred.

Specialized job competencies:

Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge 
  • Analytical Skill 
  • Product Knowledge

Behavioral Competencies

  • Execution Excellence
  • Customer Centricity

 

Hiring Parameters:

  • Candidates from commerce graduate stream preferred.
  • Should be comfortable to move in the market.
  • Should have learning attitude.
  • Should have bike and license.
  • Good knowledge of RTO (UV) 
  • Should have Product Knowledge (UV)